Automated telephone communication systems may have the potential to play a positive role in healthcare
Automated telephone communication systems may have the potential to play a positive role in healthcare
Recent years have seen communication technologies promoted as a route to improve access for patients and save resources in healthcare systems under strain.1 One such development is ATCS that are used instead of?or in conjunction with?telephone communication between patients and healthcare professionals. Rather than person-to-person communication, ATCS use computer-to-person communication to deliver voice messages to patients and/or collect health-related information from patients using touch tone keypads or voice recognition software. Unlike the use of the telephone for consultation ?
Eccles, Abi
a4b3ae4d-5f92-405d-a8f1-b90ec4eb85cf
Atherton, Helen
9bb8932e-7bb7-4781-ab97-114613de99b1
Eccles, Abi
a4b3ae4d-5f92-405d-a8f1-b90ec4eb85cf
Atherton, Helen
9bb8932e-7bb7-4781-ab97-114613de99b1
Eccles, Abi and Atherton, Helen
(2017)
Automated telephone communication systems may have the potential to play a positive role in healthcare.
Evidence-Based Nursing, 21 (1).
(doi:10.1136/eb-2017-102707).
Abstract
Recent years have seen communication technologies promoted as a route to improve access for patients and save resources in healthcare systems under strain.1 One such development is ATCS that are used instead of?or in conjunction with?telephone communication between patients and healthcare professionals. Rather than person-to-person communication, ATCS use computer-to-person communication to deliver voice messages to patients and/or collect health-related information from patients using touch tone keypads or voice recognition software. Unlike the use of the telephone for consultation ?
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Accepted/In Press date: 13 November 2017
e-pub ahead of print date: 28 November 2017
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Local EPrints ID: 487243
URI: http://eprints.soton.ac.uk/id/eprint/487243
ISSN: 1367-6539
PURE UUID: 705ba1ff-54fa-488e-934a-677647c9da8b
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Date deposited: 16 Feb 2024 15:21
Last modified: 18 Mar 2024 04:18
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Author:
Abi Eccles
Author:
Helen Atherton
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