Investigating the impact of IT-mediated information interruption on emotional exhaustion in the workplace
Investigating the impact of IT-mediated information interruption on emotional exhaustion in the workplace
Information technology-mediated interruptions have become widespread and ubiquitous in the workplace. However, our understanding of how these interruptions and individuals’ interruption processing mechanism impact individuals’ performance, especially psychological performance, is still limited. Leveraging Conservation of Resources Theory, this study focused on two types of IT-mediated information interruptions (congruent and incongruent) and examined the moderating effects of different process mechanisms on the relationship between information interruptions and individuals’ interruption overload. A multi-methods research design was conducted in this study: a qualitative study with 20 interviews in Study 1 and a quantitative study with 345 surveys in Study 2. The results show a positive indirect effect of IT-mediated information interruption on emotional exhaustion through interruption overload. Results also review the moderation effects of different processing mechanisms. The findings of this study advance the current understanding of the “dark side” of online information behavior. Additionally, this study provides practical and theoretical implications for both employers and employees on how to process IT-mediated information interruptions in the workplace.
IT-mediated information interruption, interruption overload, emotional exhaustion
Cheng, Xusen
f88a8aee-cd1d-46f7-8169-8448252003df
Bao, Ying
8015e87c-c1aa-4040-9e9c-aeb36c469908
Zarifis, Alex
7622e840-ba78-4a4f-879b-6ba0f62363cc
7 June 2020
Cheng, Xusen
f88a8aee-cd1d-46f7-8169-8448252003df
Bao, Ying
8015e87c-c1aa-4040-9e9c-aeb36c469908
Zarifis, Alex
7622e840-ba78-4a4f-879b-6ba0f62363cc
Cheng, Xusen, Bao, Ying and Zarifis, Alex
(2020)
Investigating the impact of IT-mediated information interruption on emotional exhaustion in the workplace.
Information Processing & Management, 57 (6), [102281].
(doi:10.1016/j.ipm.2020.102281).
Abstract
Information technology-mediated interruptions have become widespread and ubiquitous in the workplace. However, our understanding of how these interruptions and individuals’ interruption processing mechanism impact individuals’ performance, especially psychological performance, is still limited. Leveraging Conservation of Resources Theory, this study focused on two types of IT-mediated information interruptions (congruent and incongruent) and examined the moderating effects of different process mechanisms on the relationship between information interruptions and individuals’ interruption overload. A multi-methods research design was conducted in this study: a qualitative study with 20 interviews in Study 1 and a quantitative study with 345 surveys in Study 2. The results show a positive indirect effect of IT-mediated information interruption on emotional exhaustion through interruption overload. Results also review the moderation effects of different processing mechanisms. The findings of this study advance the current understanding of the “dark side” of online information behavior. Additionally, this study provides practical and theoretical implications for both employers and employees on how to process IT-mediated information interruptions in the workplace.
Text
Investigating the impact of IT-mediated information interruption on emotional exhaustion in the workplace 1-s2.0-S0306457320300455-main
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Accepted/In Press date: 23 April 2020
e-pub ahead of print date: 7 June 2020
Published date: 7 June 2020
Keywords:
IT-mediated information interruption, interruption overload, emotional exhaustion
Identifiers
Local EPrints ID: 490001
URI: http://eprints.soton.ac.uk/id/eprint/490001
ISSN: 0306-4573
PURE UUID: 1bb938b9-1863-468d-8062-40fa8ce6589a
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Date deposited: 13 May 2024 16:31
Last modified: 06 Jun 2024 02:21
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Author:
Xusen Cheng
Author:
Ying Bao
Author:
Alex Zarifis
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