Can global, extended and repeated ransomware attacks overcome the user’s status quo bias and cause a switch of system?
Can global, extended and repeated ransomware attacks overcome the user’s status quo bias and cause a switch of system?
Ransomware (RW) attack effectiveness has increased causing far-reaching consequences that are not fully understood. The ability to disrupt core services, the global reach, extended duration, and the repetition has increased their ability to harm organizations. One aspect that needs to be understood better is the effect on the user. The user in the current environment is exposed to new technologies that might be adopted, but there are also habits of using existing systems. The habits have developed over time with trust increasing in the organization in contact directly and the institutions supporting it. This research explores whether the global, extended, and repeated RW attacks reduce the trust and inertia sufficiently to change long-held habits in using information systems. The model tested measures the effect of the RW attack on the e-commerce status quo to evaluate if it is significant enough to overcome the user’s resistance to change.
Cybersecurity, e-commerce, E-Loyalty, Inertia, Malware, Petya, Ransomware, Sodinokibi, Trust, WannaCry
Zarifis, Alex
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Cheng, Xusen
f88a8aee-cd1d-46f7-8169-8448252003df
Jayawickrama, Uchitha
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Corsi, Simone
d0250833-164d-4eb5-9968-31c023a4bcb8
2022
Zarifis, Alex
7622e840-ba78-4a4f-879b-6ba0f62363cc
Cheng, Xusen
f88a8aee-cd1d-46f7-8169-8448252003df
Jayawickrama, Uchitha
c1edb3ad-4f95-487f-9a1c-d5aa91eddfc4
Corsi, Simone
d0250833-164d-4eb5-9968-31c023a4bcb8
Zarifis, Alex, Cheng, Xusen, Jayawickrama, Uchitha and Corsi, Simone
(2022)
Can global, extended and repeated ransomware attacks overcome the user’s status quo bias and cause a switch of system?
International Journal of Information Systems in the Service Sector, 14 (1).
(doi:10.4018/IJISSS.289219).
Abstract
Ransomware (RW) attack effectiveness has increased causing far-reaching consequences that are not fully understood. The ability to disrupt core services, the global reach, extended duration, and the repetition has increased their ability to harm organizations. One aspect that needs to be understood better is the effect on the user. The user in the current environment is exposed to new technologies that might be adopted, but there are also habits of using existing systems. The habits have developed over time with trust increasing in the organization in contact directly and the institutions supporting it. This research explores whether the global, extended, and repeated RW attacks reduce the trust and inertia sufficiently to change long-held habits in using information systems. The model tested measures the effect of the RW attack on the e-commerce status quo to evaluate if it is significant enough to overcome the user’s resistance to change.
Text
Can Global Extended and Repeated Ransomware Attacks Overcome the User's Status Quo Bias and Cause a Switch of System 2022
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Published date: 2022
Keywords:
Cybersecurity, e-commerce, E-Loyalty, Inertia, Malware, Petya, Ransomware, Sodinokibi, Trust, WannaCry
Identifiers
Local EPrints ID: 490004
URI: http://eprints.soton.ac.uk/id/eprint/490004
PURE UUID: 935ffb85-ea08-4086-9aca-7132ba0ed2a4
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Date deposited: 13 May 2024 16:31
Last modified: 06 Jun 2024 02:21
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Contributors
Author:
Alex Zarifis
Author:
Xusen Cheng
Author:
Uchitha Jayawickrama
Author:
Simone Corsi
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