Exploring information technology capabilities from multiple aspects of the resource-based theory
Exploring information technology capabilities from multiple aspects of the resource-based theory
This study elucidates the nature of information technology (IT) capabilities by developing an integrated framework that expounds upon the hierarchy inherent within IT capabilities. This research uses qualitative interviews with 64 IT professionals grounded in the resource-based theory to delineate three layers of IT capabilities. At the foundational level, IT capabilities reflect firms’ IT-related assets, encompassing IT infrastructure, informational, and enabled assets that are valuable, rare, and inimitable. Higher up, firms’ IT capabilities manifest through competence in organising these IT-related assets effectively. Operational IT competence is instrumental in mobilising and deploying each IT-related asset, while dynamic IT capabilities represent firms’ capacity to reconfigure and assimilate various operational IT competencies. This research contributes to the field by providing an integrative theoretical understanding of how IT capabilities are formed. The proposed model addresses fragmentation in the existing literature, facilitating the development of more cohesive, evidence-based strategies for generating business value from IT.
Dynamic capabilities, IT infrastructure, IT investment, Organisational capabilities, Information technology capabilities, Resource-based theory
Chen, Cheng‑Hao Steve
fd7f1d55-ca39-4735-ae81-a2fd2aba0963
Liu, Gordon
ace7b061-9abd-4fb3-9890-868321245005
Roushan, Gelareh
b8200314-b1fd-443e-aba5-c7d4319dffe1
Nguyen, Bang
9a22b358-9ee4-44b7-8147-87e742ca7ff1
8 May 2024
Chen, Cheng‑Hao Steve
fd7f1d55-ca39-4735-ae81-a2fd2aba0963
Liu, Gordon
ace7b061-9abd-4fb3-9890-868321245005
Roushan, Gelareh
b8200314-b1fd-443e-aba5-c7d4319dffe1
Nguyen, Bang
9a22b358-9ee4-44b7-8147-87e742ca7ff1
Chen, Cheng‑Hao Steve, Liu, Gordon, Roushan, Gelareh and Nguyen, Bang
(2024)
Exploring information technology capabilities from multiple aspects of the resource-based theory.
Information Systems Frontiers.
(doi:10.1007/s10796-024-10490-1).
Abstract
This study elucidates the nature of information technology (IT) capabilities by developing an integrated framework that expounds upon the hierarchy inherent within IT capabilities. This research uses qualitative interviews with 64 IT professionals grounded in the resource-based theory to delineate three layers of IT capabilities. At the foundational level, IT capabilities reflect firms’ IT-related assets, encompassing IT infrastructure, informational, and enabled assets that are valuable, rare, and inimitable. Higher up, firms’ IT capabilities manifest through competence in organising these IT-related assets effectively. Operational IT competence is instrumental in mobilising and deploying each IT-related asset, while dynamic IT capabilities represent firms’ capacity to reconfigure and assimilate various operational IT competencies. This research contributes to the field by providing an integrative theoretical understanding of how IT capabilities are formed. The proposed model addresses fragmentation in the existing literature, facilitating the development of more cohesive, evidence-based strategies for generating business value from IT.
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Accepted/In Press date: 23 April 2024
Published date: 8 May 2024
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Publisher Copyright:
© The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2024.
Keywords:
Dynamic capabilities, IT infrastructure, IT investment, Organisational capabilities, Information technology capabilities, Resource-based theory
Identifiers
Local EPrints ID: 490175
URI: http://eprints.soton.ac.uk/id/eprint/490175
ISSN: 1572-9419
PURE UUID: 2cfa6d6c-9104-40e1-a2bc-5ef1b26c109d
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Date deposited: 16 May 2024 16:39
Last modified: 06 Dec 2024 02:47
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Contributors
Author:
Gordon Liu
Author:
Gelareh Roushan
Author:
Bang Nguyen
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