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“We all see things through a different lens based on our life experiences”: co-production of a web-based implementation toolkit with stakeholders across the health and social care system

“We all see things through a different lens based on our life experiences”: co-production of a web-based implementation toolkit with stakeholders across the health and social care system
“We all see things through a different lens based on our life experiences”: co-production of a web-based implementation toolkit with stakeholders across the health and social care system
Background: implementing new innovations across the health and social care system is complex, involving many factors that in recent years have been compounded by Covid-19. While a plethora of implementation tools and frameworks are available, there are limitations in terms of their design and accessibility. Co-production is a valuable mechanism for developing tools that have utility and accessibility for those tasked with using them in health and social care organisations and there is growing acknowledgement of increasing the role of co-production in implementation science. This paper provides novel insight into co-production practices and relevance to implementation science by reporting findings from a study to co-produce a web-based implementation toolkit (WIT) that is accessible, usable and designed to support adaptive implementation across health and social care systems. Key themes relating to the process of co-production are outlined and the value of using co-production in implementation processes are discussed.

Methods: a web-based survey (n = 36) was conducted with a range of stakeholders across health and social care. Findings identified a need for WIT. Survey respondents were invited to express interest in becoming part of a co-production group and to take part in three online interactive workshops to co-produce WIT. Workshops took place with the group (n = 12) and focused on key developmental stages of WIT.

Results: online co-production workshops were integral to the development and refinement of WIT. Benefits of using this process identified three interrelated themes: (i) Co-designing key features of the toolkit, (ii) Co-producing a toolkit with utility for users across health and social care settings, (iii) Co-producing a toolkit to support the implementation journey. Our approach of undertaking co-production as a dialogic process enabled generation of these themes. To illuminate discussion of these themes we draw upon iterative co-development of the “active ingredients” of key components (e.g., interactive Implementation Wheel) and functions (e.g., interactive “pop-up” definitions of keyword) and features (e.g., case studies) of WIT.

Conclusion: using a co-production approach with a range of end-users across health and social care systems, highlights the benefits of understanding implementation processes for users in these settings. User-centred design and processes for ensuring accessibility readily support the translation of implementation into rapidly changing health and social care systems to benefit outcomes for patients, their families, carers, service users and practitioners
co-production, implementation, toolkit, web-based, stakeholder, innovation, health care, social care, innovation, toolkit, implementation, co-production, social care, stakeholder, health care, web-based
2813-0146
Brooks, Cindy Faith
8a2fcddf-44b1-4f74-a14f-d877dddf58bd
Lund, Susi
f0cbe041-fa1e-45bc-ad2c-f4ccb9e640e5
Kryl, David
59a96168-a261-49c8-9c40-d124f6c83daf
Jones, Sian Lloyd
037dbdd6-5b2a-488b-bcd8-e0f128323ed3
Myall, Michelle
0604ba0f-75c2-4783-9afe-aa54bf81513f
Brooks, Cindy Faith
8a2fcddf-44b1-4f74-a14f-d877dddf58bd
Lund, Susi
f0cbe041-fa1e-45bc-ad2c-f4ccb9e640e5
Kryl, David
59a96168-a261-49c8-9c40-d124f6c83daf
Jones, Sian Lloyd
037dbdd6-5b2a-488b-bcd8-e0f128323ed3
Myall, Michelle
0604ba0f-75c2-4783-9afe-aa54bf81513f

Brooks, Cindy Faith, Lund, Susi, Kryl, David, Jones, Sian Lloyd and Myall, Michelle (2024) “We all see things through a different lens based on our life experiences”: co-production of a web-based implementation toolkit with stakeholders across the health and social care system. Frontiers in Health Services, 4, [1356961]. (doi:10.3389/frhs.2024.1356961).

Record type: Article

Abstract

Background: implementing new innovations across the health and social care system is complex, involving many factors that in recent years have been compounded by Covid-19. While a plethora of implementation tools and frameworks are available, there are limitations in terms of their design and accessibility. Co-production is a valuable mechanism for developing tools that have utility and accessibility for those tasked with using them in health and social care organisations and there is growing acknowledgement of increasing the role of co-production in implementation science. This paper provides novel insight into co-production practices and relevance to implementation science by reporting findings from a study to co-produce a web-based implementation toolkit (WIT) that is accessible, usable and designed to support adaptive implementation across health and social care systems. Key themes relating to the process of co-production are outlined and the value of using co-production in implementation processes are discussed.

Methods: a web-based survey (n = 36) was conducted with a range of stakeholders across health and social care. Findings identified a need for WIT. Survey respondents were invited to express interest in becoming part of a co-production group and to take part in three online interactive workshops to co-produce WIT. Workshops took place with the group (n = 12) and focused on key developmental stages of WIT.

Results: online co-production workshops were integral to the development and refinement of WIT. Benefits of using this process identified three interrelated themes: (i) Co-designing key features of the toolkit, (ii) Co-producing a toolkit with utility for users across health and social care settings, (iii) Co-producing a toolkit to support the implementation journey. Our approach of undertaking co-production as a dialogic process enabled generation of these themes. To illuminate discussion of these themes we draw upon iterative co-development of the “active ingredients” of key components (e.g., interactive Implementation Wheel) and functions (e.g., interactive “pop-up” definitions of keyword) and features (e.g., case studies) of WIT.

Conclusion: using a co-production approach with a range of end-users across health and social care systems, highlights the benefits of understanding implementation processes for users in these settings. User-centred design and processes for ensuring accessibility readily support the translation of implementation into rapidly changing health and social care systems to benefit outcomes for patients, their families, carers, service users and practitioners

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More information

Accepted/In Press date: 21 March 2024
Published date: 15 May 2024
Additional Information: Publisher Copyright: 2024 Brooks, Lund, Kryl, Lloyd Jones and Myall.
Keywords: co-production, implementation, toolkit, web-based, stakeholder, innovation, health care, social care, innovation, toolkit, implementation, co-production, social care, stakeholder, health care, web-based

Identifiers

Local EPrints ID: 490623
URI: http://eprints.soton.ac.uk/id/eprint/490623
ISSN: 2813-0146
PURE UUID: 854a5ef3-d4e0-4036-8613-ed0b3be97737
ORCID for Michelle Myall: ORCID iD orcid.org/0000-0001-8733-7412

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Date deposited: 31 May 2024 16:45
Last modified: 15 Jun 2024 01:37

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Contributors

Author: Susi Lund
Author: David Kryl
Author: Sian Lloyd Jones
Author: Michelle Myall ORCID iD

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