Benevolent algorithmic managers

Unruh, Charlotte (2024) Benevolent algorithmic managers. In, Edmonds, David (ed.) AI Morality. Oxford. Oxford University Press, pp. 98-107. (doi:10.1093/oso/9780198876434.003.0010).

Abstract

Imagine a smart company that aims to align work with worker wellbeing: its recruitment system selects applicants that best fit the company’s values, its task allocation system allocates tasks workers enjoy, and its workplace technology nudges workers to take screen breaks, and helps when they are stuck. By increasing worker satisfaction and motivation, we might imagine, this system also benefits the company’s bottom line. But does this seemingly attractive workplace come at a cost? It may produce benefits for both workers and employers. But this chapter argues that there are fundamental implications for worker autonomy.

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