Stakeholders of the world, unite! Hospitality in the time of COVID-19
Stakeholders of the world, unite! Hospitality in the time of COVID-19
The COVID-19 pandemic created a global, complex crisis, without a clear end in sight, presenting an existential threat to many hospitality businesses. Drawing on stakeholder theory, we develop a framework for recovery strategy development for COVID-19, which engages salient stakeholders in the process of recognizing challenges, rationalizing changes needed and refashioning ways of working. The framework is used to analyze the process of development of a recovery strategy for a boutique hotel in England, UK, via a case study methodology. The analysis brings to the fore the interdependencies between the hotel owners and its employees, customers, governments, suppliers and communities, at local, national and international levels. Moreover, the analysis shows how collaborating with these stakeholders leads to the identification of revenue streams for the hotel, operational modifications and even the development of new commercial partnerships.
Canhoto, Ana Isabel
28993a56-0fc9-4273-9d2c-e196a50f38c0
Wei, Liyuan
a5ebeff3-eeac-454f-b349-3ac5e50e71f1
4 April 2021
Canhoto, Ana Isabel
28993a56-0fc9-4273-9d2c-e196a50f38c0
Wei, Liyuan
a5ebeff3-eeac-454f-b349-3ac5e50e71f1
Canhoto, Ana Isabel and Wei, Liyuan
(2021)
Stakeholders of the world, unite! Hospitality in the time of COVID-19.
International Journal of Hospitality Management, 94, [102922].
(doi:10.1016/j.ijhm.2021.102922).
Abstract
The COVID-19 pandemic created a global, complex crisis, without a clear end in sight, presenting an existential threat to many hospitality businesses. Drawing on stakeholder theory, we develop a framework for recovery strategy development for COVID-19, which engages salient stakeholders in the process of recognizing challenges, rationalizing changes needed and refashioning ways of working. The framework is used to analyze the process of development of a recovery strategy for a boutique hotel in England, UK, via a case study methodology. The analysis brings to the fore the interdependencies between the hotel owners and its employees, customers, governments, suppliers and communities, at local, national and international levels. Moreover, the analysis shows how collaborating with these stakeholders leads to the identification of revenue streams for the hotel, operational modifications and even the development of new commercial partnerships.
Text
1-s2.0-S0278431921000657-main
- Version of Record
Restricted to Repository staff only
Request a copy
More information
Accepted/In Press date: 22 March 2021
e-pub ahead of print date: 27 March 2021
Published date: 4 April 2021
Identifiers
Local EPrints ID: 495428
URI: http://eprints.soton.ac.uk/id/eprint/495428
ISSN: 0278-4319
PURE UUID: 6873d814-79e0-4d28-ba3d-b587753e0432
Catalogue record
Date deposited: 13 Nov 2024 17:41
Last modified: 14 Nov 2024 03:09
Export record
Altmetrics
Contributors
Author:
Ana Isabel Canhoto
Author:
Liyuan Wei
Download statistics
Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.
View more statistics