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Will social distancing in service encounters affect consumers’ value perception during the COVID-19 pandemic? The role of servicescape, self-efficacy, and technological intervention

Will social distancing in service encounters affect consumers’ value perception during the COVID-19 pandemic? The role of servicescape, self-efficacy, and technological intervention
Will social distancing in service encounters affect consumers’ value perception during the COVID-19 pandemic? The role of servicescape, self-efficacy, and technological intervention
1094-9968
167-184
Feng, Ying
8eed49c2-6375-47dd-a785-41dc3ef44b51
Meng, Jie
0ebe474b-4000-498a-844f-fe4e821343ff
Feng, Ying
8eed49c2-6375-47dd-a785-41dc3ef44b51
Meng, Jie
0ebe474b-4000-498a-844f-fe4e821343ff

Feng, Ying and Meng, Jie (2023) Will social distancing in service encounters affect consumers’ value perception during the COVID-19 pandemic? The role of servicescape, self-efficacy, and technological intervention. Journal of Interactive Marketing, 58 (2-3), 167-184. (doi:10.1177/10949968231156530).

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feng-meng-2023-will-social-distancing-in-service-encounters-affect-consumers-value-perception-during-the-covid-19 - Version of Record
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Published date: 3 March 2023

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Local EPrints ID: 495754
URI: http://eprints.soton.ac.uk/id/eprint/495754
ISSN: 1094-9968
PURE UUID: 599d1b72-43f5-4f15-b5fa-ad2ecd248274
ORCID for Ying Feng: ORCID iD orcid.org/0000-0002-6060-4899

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Date deposited: 21 Nov 2024 17:49
Last modified: 22 Nov 2024 03:12

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Author: Ying Feng ORCID iD
Author: Jie Meng

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