Assessment of primary care services operational resilience by patients: implications for COVID-19 recovery
Assessment of primary care services operational resilience by patients: implications for COVID-19 recovery
While the National Health Service of the United Kingdom recovers from COVID-19, it's crucial to assess the impact of the dynamic capabilities within its healthcare services to ensure future public health protection. This study adopts mixed methods of literature review and surveys. Survey findings reveal that agility, flexibility, and building redundancy proved instrumental in reconfiguring resource foundations swiftly and fostering new partnerships. These actions were essential for sustaining service quality and efficiency. The analysis recommends that patients and healthcare professionals should co-design a technology-driven primary care service provision that is person-centric and digitally inclusive. Furthermore, primary care service stakeholders should develop targeted collaborations, and workforce development should be a priority to increase medical reserve in the healthcare system. This research provides empirical evidence, enabling the National Health Service to persist in enhancing dynamic capabilities and reinforcing resilience for anticipated and unforeseen future challenges.
COVID-19, Dynamic capabilities, Healthcare operations, Operational resilience
Xie, Ying
2c103194-e86d-49e9-a50c-b896758e15aa
Breen, Liz
516211de-dbb6-4381-be29-cdfb0652a58d
Oakey, Andy
dfd6e317-1e6d-429c-a3e0-bc80e92787d1
Bak, Ozlem
9907de11-4b32-4d04-884d-8867c48049ef
Cherrett, Tom
e5929951-e97c-4720-96a8-3e586f2d5f95
Xie, Ying
2c103194-e86d-49e9-a50c-b896758e15aa
Breen, Liz
516211de-dbb6-4381-be29-cdfb0652a58d
Oakey, Andy
dfd6e317-1e6d-429c-a3e0-bc80e92787d1
Bak, Ozlem
9907de11-4b32-4d04-884d-8867c48049ef
Cherrett, Tom
e5929951-e97c-4720-96a8-3e586f2d5f95
Xie, Ying, Breen, Liz, Oakey, Andy, Bak, Ozlem and Cherrett, Tom
(2024)
Assessment of primary care services operational resilience by patients: implications for COVID-19 recovery.
European Management Journal.
(doi:10.1016/j.emj.2024.10.008).
Abstract
While the National Health Service of the United Kingdom recovers from COVID-19, it's crucial to assess the impact of the dynamic capabilities within its healthcare services to ensure future public health protection. This study adopts mixed methods of literature review and surveys. Survey findings reveal that agility, flexibility, and building redundancy proved instrumental in reconfiguring resource foundations swiftly and fostering new partnerships. These actions were essential for sustaining service quality and efficiency. The analysis recommends that patients and healthcare professionals should co-design a technology-driven primary care service provision that is person-centric and digitally inclusive. Furthermore, primary care service stakeholders should develop targeted collaborations, and workforce development should be a priority to increase medical reserve in the healthcare system. This research provides empirical evidence, enabling the National Health Service to persist in enhancing dynamic capabilities and reinforcing resilience for anticipated and unforeseen future challenges.
Text
1-s2.0-S0263237324001518-main
- Proof
More information
Accepted/In Press date: 22 October 2024
e-pub ahead of print date: 24 October 2024
Keywords:
COVID-19, Dynamic capabilities, Healthcare operations, Operational resilience
Identifiers
Local EPrints ID: 495955
URI: http://eprints.soton.ac.uk/id/eprint/495955
ISSN: 0263-2373
PURE UUID: 953c5582-0c70-47df-b681-eece81ab1523
Catalogue record
Date deposited: 28 Nov 2024 17:32
Last modified: 30 Nov 2024 03:08
Export record
Altmetrics
Contributors
Author:
Ying Xie
Author:
Liz Breen
Author:
Andy Oakey
Author:
Ozlem Bak
Download statistics
Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.
View more statistics