Experiences of user-centred design with agile development for clinically supported self-management of Long Covid
Experiences of user-centred design with agile development for clinically supported self-management of Long Covid
The aim of the study reported here was to reflect and report on lessons learned from adapting HCI methods to fit into an agile development process delivering a digital intervention for people managing Long Covid. During the project, we maintained a record of all activities and interim design products. Subsequently, selected records were analysed qualitatively. Challenges included engaging patients managing this complex, debilitating health condition and fitting the digital intervention into different and evolving patient pathways provided by clinics. The key contributions of this article are a description of the clinically supported self-management app, Living With Covid Recovery, and of adapted methods for user-centred design and testing; narratives on engaging diverse clinics integrating a digital health intervention in their care pathways; reflections on designing for diverse users; implications for design of future technologies for supported self-management; and insights into multi-disciplinary working that are rarely discussed within HCI.
DHI, digital health intervention, UCD, HCI methods, agile software development, healthcare technology, Long Covid, clinically supported self-management
Blandford, Ann
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Bindman, Julia
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Bradbury, Katherine
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Cooper, Belinda
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Costanza, Enrico
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Edwards, Sandra L.
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Hamilton, Fiona L.
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Heightman, Melissa
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Hurst, John R.
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Hylton, Hannah
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Linke, Stuart
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Pfeffer, Paul
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Ricketts, William
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Robson, Chris
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Stevenson, Fiona
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Sunkersing, David
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Waywell, Jonathan
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Goodfellow, Henry
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21 April 2025
Blandford, Ann
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Bindman, Julia
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Bradbury, Katherine
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Cooper, Belinda
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Costanza, Enrico
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Edwards, Sandra L.
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Hamilton, Fiona L.
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Heightman, Melissa
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Hurst, John R.
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Hylton, Hannah
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Linke, Stuart
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Pfeffer, Paul
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Ricketts, William
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Robson, Chris
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Stevenson, Fiona
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Sunkersing, David
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Waywell, Jonathan
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Goodfellow, Henry
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Blandford, Ann, Bindman, Julia, Bradbury, Katherine, Cooper, Belinda, Costanza, Enrico, Edwards, Sandra L., Hamilton, Fiona L., Heightman, Melissa, Hurst, John R., Hylton, Hannah, Linke, Stuart, Pfeffer, Paul, Ricketts, William, Robson, Chris, Stevenson, Fiona, Sunkersing, David, Waywell, Jonathan and Goodfellow, Henry
(2025)
Experiences of user-centred design with agile development for clinically supported self-management of Long Covid.
ACM Transactions on Computer-Human Interaction, 32 (1), [6].
(doi:10.1145/3711839).
Abstract
The aim of the study reported here was to reflect and report on lessons learned from adapting HCI methods to fit into an agile development process delivering a digital intervention for people managing Long Covid. During the project, we maintained a record of all activities and interim design products. Subsequently, selected records were analysed qualitatively. Challenges included engaging patients managing this complex, debilitating health condition and fitting the digital intervention into different and evolving patient pathways provided by clinics. The key contributions of this article are a description of the clinically supported self-management app, Living With Covid Recovery, and of adapted methods for user-centred design and testing; narratives on engaging diverse clinics integrating a digital health intervention in their care pathways; reflections on designing for diverse users; implications for design of future technologies for supported self-management; and insights into multi-disciplinary working that are rarely discussed within HCI.
Text
3711839
- Accepted Manuscript
More information
Accepted/In Press date: 30 September 2024
e-pub ahead of print date: 9 January 2025
Published date: 21 April 2025
Keywords:
DHI, digital health intervention, UCD, HCI methods, agile software development, healthcare technology, Long Covid, clinically supported self-management
Identifiers
Local EPrints ID: 498484
URI: http://eprints.soton.ac.uk/id/eprint/498484
ISSN: 1073-0516
PURE UUID: 452dbcaf-57e0-476a-b5f4-3979986bb29f
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Date deposited: 20 Feb 2025 17:30
Last modified: 22 Aug 2025 02:01
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Contributors
Author:
Ann Blandford
Author:
Julia Bindman
Author:
Belinda Cooper
Author:
Enrico Costanza
Author:
Sandra L. Edwards
Author:
Fiona L. Hamilton
Author:
Melissa Heightman
Author:
John R. Hurst
Author:
Hannah Hylton
Author:
Stuart Linke
Author:
Paul Pfeffer
Author:
William Ricketts
Author:
Chris Robson
Author:
Fiona Stevenson
Author:
David Sunkersing
Author:
Jonathan Waywell
Author:
Henry Goodfellow
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