Relating brand anxiety, brand hatred and obsess: moderating role of age and brand affection

Japutra, Arnold, Kumar Roy, Sanjit and Pham, Tram Anh N. (2021) Relating brand anxiety, brand hatred and obsess: moderating role of age and brand affection. Journal of Retailing and Consumer Services, 60, [102465]. (doi:10.1016/j.jretconser.2021.102465).

Record type: Article

Abstract

Proficient brand management, including retail brands, is crucial for the success of the firms or retailers. One area of interest is consumers’ negativity towards brands (e.g., hate) due to negative consumer-brand relationships. The present article examines the relationships between brand anxiety, brand hatred and obsess, and illustrates the impacts of age and brand affection on these relationships. Data were collected through an online survey, and partial least squares path modelling was used to test the proposed paths on a sample of 416 consumers. The findings revealed that brand anxiety influenced obsess directly and indirectly through brand hatred. It was also evident that age moderated the path between brand anxiety and brand hatred, while brand affection strengthened the relationship between brand hatred and obsess. Theoretical contributions and managerial implications are discussed subsequently.

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