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Working with troubles and failures in conversation between humans and robots: workshop report

Working with troubles and failures in conversation between humans and robots: workshop report
Working with troubles and failures in conversation between humans and robots: workshop report
This paper summarizes the structure and findings from the first Workshop on Troubles and Failures in Conversations between Humans and Robots. The workshop was organized to bring together a small, interdisciplinary group of researchers working on miscommunication from two complementary perspectives. One group of technology-oriented researchers was made up of roboticists, Human-Robot Interaction (HRI) researchers and dialogue system experts. The second group involved experts from conversation analysis, cognitive science, and linguistics. Uniting both groups of researchers is the belief that communication failures between humans and machines need to be taken seriously and that a systematic analysis of such failures may open fruitful avenues in research beyond current practices to improve such systems, including both speech-centric and multimodal interfaces. This workshop represents a starting point for this endeavour. The aim of the workshop was threefold: Firstly, to establish an interdisciplinary network of researchers that share a common interest in investigating communicative failures with a particular view towards robotic speech interfaces; secondly, to gain a partial overview of the “failure landscape” as experienced by roboticists and HRI researchers; and thirdly, to determine the potential for creating a robotic benchmark scenario for testing future speech interfaces with respect to the identified failures. The present article summarizes both the “failure landscape” surveyed during the workshop as well as the outcomes of the attempt to define a benchmark scenario.
Förster, Frank
351033ce-6981-4b85-b3fa-3e61a4791a92
Romeo, Marta
78409bf9-2804-40fd-b027-fa047d8f2401
Holthaus, Patrick
0b823785-0885-45c2-8e69-2213cd2f80b3
Williams, Jennifer
3a1568b4-8a0b-41d2-8635-14fe69fbb360
et al.
Förster, Frank
351033ce-6981-4b85-b3fa-3e61a4791a92
Romeo, Marta
78409bf9-2804-40fd-b027-fa047d8f2401
Holthaus, Patrick
0b823785-0885-45c2-8e69-2213cd2f80b3
Williams, Jennifer
3a1568b4-8a0b-41d2-8635-14fe69fbb360

et al. (2023) Working with troubles and failures in conversation between humans and robots: workshop report. Frontiers in Robotics and AI, 10. (doi:10.3389/frobt.2023.1202306).

Record type: Article

Abstract

This paper summarizes the structure and findings from the first Workshop on Troubles and Failures in Conversations between Humans and Robots. The workshop was organized to bring together a small, interdisciplinary group of researchers working on miscommunication from two complementary perspectives. One group of technology-oriented researchers was made up of roboticists, Human-Robot Interaction (HRI) researchers and dialogue system experts. The second group involved experts from conversation analysis, cognitive science, and linguistics. Uniting both groups of researchers is the belief that communication failures between humans and machines need to be taken seriously and that a systematic analysis of such failures may open fruitful avenues in research beyond current practices to improve such systems, including both speech-centric and multimodal interfaces. This workshop represents a starting point for this endeavour. The aim of the workshop was threefold: Firstly, to establish an interdisciplinary network of researchers that share a common interest in investigating communicative failures with a particular view towards robotic speech interfaces; secondly, to gain a partial overview of the “failure landscape” as experienced by roboticists and HRI researchers; and thirdly, to determine the potential for creating a robotic benchmark scenario for testing future speech interfaces with respect to the identified failures. The present article summarizes both the “failure landscape” surveyed during the workshop as well as the outcomes of the attempt to define a benchmark scenario.

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Accepted/In Press date: 9 November 2023
Published date: 1 December 2023

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Local EPrints ID: 502674
URI: http://eprints.soton.ac.uk/id/eprint/502674
PURE UUID: ce5812c6-88e0-4cfb-abf4-dfd8ae9182a4
ORCID for Jennifer Williams: ORCID iD orcid.org/0000-0003-1410-0427

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Date deposited: 04 Jul 2025 16:34
Last modified: 22 Aug 2025 02:34

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Contributors

Author: Frank Förster
Author: Marta Romeo
Author: Patrick Holthaus
Author: Jennifer Williams ORCID iD
Corporate Author: et al.

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