How effectively do UK local authorities communicate mould guidance to diverse populations: an accessibility and equity assessment?

Abstract

Effective communication of damp and mould risks is vital for public health equity in the UK. This paper presents findings from a 10-council evaluation focused on accessibility outcomes. A ten-element rubric derived from National Health Service (NHS) and Department for Levelling Up, Housing and Communities (DLUHC) UK Health Security Agency (UKHSA) guidance assessed websites for content coverage, readability, usability (click depth ≤3, WCAG 2.2 compliance), and availability of translations or alternative formats. While most councils included definitions and causes explanations, accessibility was uneven and only Newham met best-practice thresholds, offering Easy-Read or translated content. In contrast, Liverpool and Glasgow failed due to excessive click-depth, poor readability, and lack of support for non-English speakers. Translations were the weakest provision across the sample. The results highlight the urgent need for national coordination to deliver pre-translated, Easy-Read templates and ensure WCAG compliance.

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ORCID for Stephanie Gauthier: orcid.org/0000-0002-1720-1736

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