Clinicians on the board: do they affect the patient experience in English NHS hospitals?
Clinicians on the board: do they affect the patient experience in English NHS hospitals?
Purpose: this paper examines the impact of clinical participation (i.e. physician directors and nurse directors) on patient experience in NHS hospitals and, separately, in the NHS trusts and foundation trusts.
Design/methodology/approach: to test the hypotheses, we employ an OLS estimator fitted with a fixed-effects model for panel data for a sample of English NHS hospitals from 2014 to 2018.
Findings–The results show that physician directors and nurse directors have no relationship with NHS hospitals’ patient experience. After splitting the sample, the results remain the same for the NHS foundation trusts. For the NHS trusts, the results report that physician directors are positively and significantly associated with patient experience, while nurse directors have no relationship.
Originality/value: to the authors’ knowledge, this is one of the first studies to examine the association between clinician directors and patient experience. Overall, this paper contributes to the existing literature, especially in the context of public hospitals.
Clinician participation, physician directors, nurse directors, patient experience, NHS hospitals, England
Alta'any, Mohammad
f627a973-baa8-4193-8cc7-9e93412e47ad
Tauringana, Ven
27634458-b041-4bc1-94da-3e031d777e4f
Achiro, Laura
4fae690e-4232-427c-814c-0a2e280bd161
Alta'any, Mohammad
f627a973-baa8-4193-8cc7-9e93412e47ad
Tauringana, Ven
27634458-b041-4bc1-94da-3e031d777e4f
Achiro, Laura
4fae690e-4232-427c-814c-0a2e280bd161
Alta'any, Mohammad, Tauringana, Ven and Achiro, Laura
(2025)
Clinicians on the board: do they affect the patient experience in English NHS hospitals?
Management Research Review.
(In Press)
Abstract
Purpose: this paper examines the impact of clinical participation (i.e. physician directors and nurse directors) on patient experience in NHS hospitals and, separately, in the NHS trusts and foundation trusts.
Design/methodology/approach: to test the hypotheses, we employ an OLS estimator fitted with a fixed-effects model for panel data for a sample of English NHS hospitals from 2014 to 2018.
Findings–The results show that physician directors and nurse directors have no relationship with NHS hospitals’ patient experience. After splitting the sample, the results remain the same for the NHS foundation trusts. For the NHS trusts, the results report that physician directors are positively and significantly associated with patient experience, while nurse directors have no relationship.
Originality/value: to the authors’ knowledge, this is one of the first studies to examine the association between clinician directors and patient experience. Overall, this paper contributes to the existing literature, especially in the context of public hospitals.
Other
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Accepted/In Press date: 27 September 2025
Keywords:
Clinician participation, physician directors, nurse directors, patient experience, NHS hospitals, England
Identifiers
Local EPrints ID: 506356
URI: http://eprints.soton.ac.uk/id/eprint/506356
ISSN: 2040-8277
PURE UUID: 04fb2cc5-1855-4ef6-9da2-a8bb19a0ee43
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Date deposited: 05 Nov 2025 17:32
Last modified: 06 Nov 2025 02:42
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Contributors
Author:
Mohammad Alta'any
Author:
Laura Achiro
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