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Improving access to primary care: eight case studies of introducing advanced access in England

Pope, C., Banks, J., Salisbury, C. and Lattimer, V. (2008) Improving access to primary care: eight case studies of introducing advanced access in England Journal of Health Services Research and Policy, 13, (1), pp. 33-39. (doi:10.1258/jhsrp.2007.007039).

Record type: Article


Objective: To examine the implementation of 'Advanced Access' as a means of improving access to primary care.

Methods: Qualitative case studies of eight English general practices undertaken as part of a mixed method study.

Results: There was considerable variation in the interpretation and implementation of Advanced Access. Practices claiming to operate this system often did not follow its key principles. Differences between practice access systems centred on the use of 'same-day' appointments. The association of Advanced Access with same-day appointment systems was problematic as it both created antagonism to, and diverged from, the Advanced Access model. Practice staff did not necessarily share the conceptualisation of demand that underpinned Advanced Access. Other policies and targets provided further incentives to diverge from the model and these factors were compounded by informal organizational behaviours, notably the exercise of discretion, which led to adaptation.

Conclusion: Advanced Access was diluted because it became confused with same-day appointment systems and other incentives and targets. Its guiding philosophy of 'manageable demand' appeared counter-intuitive to staff in the context of general practice, which made its implementation problematic. As a result, the system was adapted and modified.

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Published date: 2008
Keywords: primary care, qualitative case studies, practice staff
Organisations: Nursing & Midwifery


Local EPrints ID: 50780
ISSN: 1355-8196
PURE UUID: 7185f7e9-f210-41d0-92c3-4581cbbeeb74
ORCID for C. Pope: ORCID iD

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Date deposited: 28 Mar 2008
Last modified: 17 Jul 2017 14:50

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Author: C. Pope ORCID iD
Author: J. Banks
Author: C. Salisbury
Author: V. Lattimer

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