Stakeholders and uncertainty management in projects
Stakeholders and uncertainty management in projects
Stakeholders are a major source of uncertainty in projects. This uncertainty encompasses who relevant stakeholders are, how they could influence a project, and what their motives are in so far as their actions affect project activity.
A generic project uncertainty management process framework is employed to provide a structure for a review of approaches to analysing stakeholders and related uncertainty management issues. This framework, the SHAMPU (Shape, Harness, and Manage Project Uncertainty) process, consists of nine phases: project definition, focusing the uncertainty management process, identifying sources of uncertainty, structuring issues, clarifying ownership, estimating variability, evaluating implications of uncertainty, harnessing plans, and managing implementation. A variety of approaches to stakeholder analysis are considered in relation to these phases. In particular, characterising projects on a ... spectrum suggests generic strategies for managing stakeholder expectations and fostering trust between stakeholders.
An important conclusion is that a systematic approach to stakeholder management is facilitated by the use of project uncertainty management processes that distinguish different stages of the project life cycle.
project management, risk management, stakeholder, uncertainty
563-577
Ward, Stephen
ac1bf683-4186-44e7-9f5e-4193ee4d03cd
Chapman, Chris
a4f4805b-b67d-4c4c-856b-78e01a2c89a0
June 2008
Ward, Stephen
ac1bf683-4186-44e7-9f5e-4193ee4d03cd
Chapman, Chris
a4f4805b-b67d-4c4c-856b-78e01a2c89a0
Ward, Stephen and Chapman, Chris
(2008)
Stakeholders and uncertainty management in projects.
[in special issue: Stakeholder Management in Construction]
Construction Management and Economics, 26 (6), .
(doi:10.1080/01446190801998708).
Abstract
Stakeholders are a major source of uncertainty in projects. This uncertainty encompasses who relevant stakeholders are, how they could influence a project, and what their motives are in so far as their actions affect project activity.
A generic project uncertainty management process framework is employed to provide a structure for a review of approaches to analysing stakeholders and related uncertainty management issues. This framework, the SHAMPU (Shape, Harness, and Manage Project Uncertainty) process, consists of nine phases: project definition, focusing the uncertainty management process, identifying sources of uncertainty, structuring issues, clarifying ownership, estimating variability, evaluating implications of uncertainty, harnessing plans, and managing implementation. A variety of approaches to stakeholder analysis are considered in relation to these phases. In particular, characterising projects on a ... spectrum suggests generic strategies for managing stakeholder expectations and fostering trust between stakeholders.
An important conclusion is that a systematic approach to stakeholder management is facilitated by the use of project uncertainty management processes that distinguish different stages of the project life cycle.
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e-pub ahead of print date: 16 June 2008
Published date: June 2008
Keywords:
project management, risk management, stakeholder, uncertainty
Identifiers
Local EPrints ID: 51313
URI: http://eprints.soton.ac.uk/id/eprint/51313
ISSN: 0144-6193
PURE UUID: 0fe7be1c-3f65-4c5b-a4a7-cc0daadb1887
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Date deposited: 30 May 2008
Last modified: 15 Mar 2024 10:17
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Author:
Stephen Ward
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