Higgs, Malcom (2003) Good call. People Management, 48.
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Article
Abstract
Go through the keyhole at any call centre and you’ll find roles that require conscientiousness, motivation and sensitivity. So, researchers have asked, who ought to work in a place like this? Malcolm Higgs reports
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Published date: 23 January 2003
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Local EPrints ID: 51539
URI: http://eprints.soton.ac.uk/id/eprint/51539
ISSN: 1358-6297
PURE UUID: bbe497aa-cd16-40a2-8704-fb0803709cf9
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Date deposited: 22 Aug 2008
Last modified: 22 Oct 2022 01:40
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