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Good call

Good call
Good call
Go through the keyhole at any call centre and you’ll find roles that require conscientiousness, motivation and sensitivity. So, researchers have asked, who ought to work in a place like this? Malcolm Higgs reports
1358-6297
48
Higgs, Malcom
bd61667f-4b7c-4caf-9d79-aee907c03ae3
Higgs, Malcom
bd61667f-4b7c-4caf-9d79-aee907c03ae3

Higgs, Malcom (2003) Good call. People Management, 48.

Record type: Article

Abstract

Go through the keyhole at any call centre and you’ll find roles that require conscientiousness, motivation and sensitivity. So, researchers have asked, who ought to work in a place like this? Malcolm Higgs reports

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More information

Published date: 23 January 2003

Identifiers

Local EPrints ID: 51539
URI: http://eprints.soton.ac.uk/id/eprint/51539
ISSN: 1358-6297
PURE UUID: bbe497aa-cd16-40a2-8704-fb0803709cf9
ORCID for Malcom Higgs: ORCID iD orcid.org/0000-0002-9032-0416

Catalogue record

Date deposited: 22 Aug 2008
Last modified: 22 Oct 2022 01:40

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