Manville, G. (2007) Implementing a balanced scorecard framework in a not-for-profit SME. International Journal of Productivity and Performance Management, 56 (2), 162-169. (doi:10.1108/17410400710722653).
Abstract
Purpose - The purpose of this paper is to explore the implementation of a performance management system using the balanced scorecard (BSC) within a not for profit small and medium sized enterprise (SME).
Design/methodology/approach- This is a casebased methodological approach exploring the perceptions of two management stakeholder groups. This ensured that the issues were appraised in both an operational and a strategic context.
Findings- The findings of this research are that balanced scorecards can be implemented within a SME context. However, the motivations for the adoption of the scorecard were both internal and external due to the heavily regulated nature of the organization.
Research limitations/implications - The limitations of this research are that only one SME was compared with the body of knowledge relating to larger organizations and this could be viewed as a potential mismatch.
Originality/value - Currently there is a lack of published research on BSC implementations within this sector.
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