Implementing a balanced scorecard framework in a not-for-profit SME
Implementing a balanced scorecard framework in a not-for-profit SME
This paper explores the implementation of a performance management system using the balanced scorecard (BSC) within a not for profit small and medium sized enterprise (SME). Currently there is a lack of published research on BSC implementations within this sector. The paper relates the development in the literature on the BSC to the experiences of a Housing Association which also provides support services. The paper concludes that their experiences concur with the published literature and that a performance measurement system is now in place. However, there is still more to do before the Association attains a true performance management system.
Manville, G.
aa951f4a-a8dc-4579-88e4-28f06d97fe62
2006
Manville, G.
aa951f4a-a8dc-4579-88e4-28f06d97fe62
Manville, G.
(2006)
Implementing a balanced scorecard framework in a not-for-profit SME.
International Performance Management Association Conference 2006 (PMA 2006), London, UK.
24 - 27 Jul 2006.
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Conference or Workshop Item
(Paper)
Abstract
This paper explores the implementation of a performance management system using the balanced scorecard (BSC) within a not for profit small and medium sized enterprise (SME). Currently there is a lack of published research on BSC implementations within this sector. The paper relates the development in the literature on the BSC to the experiences of a Housing Association which also provides support services. The paper concludes that their experiences concur with the published literature and that a performance measurement system is now in place. However, there is still more to do before the Association attains a true performance management system.
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Published date: 2006
Venue - Dates:
International Performance Management Association Conference 2006 (PMA 2006), London, UK, 2006-07-24 - 2006-07-27
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Local EPrints ID: 51646
URI: http://eprints.soton.ac.uk/id/eprint/51646
PURE UUID: 0dc74a6f-e330-4776-af48-e81448b7447f
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Date deposited: 29 Aug 2008
Last modified: 11 Dec 2021 17:10
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Author:
G. Manville
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