An empirical approach to service classification for productivity management studies
An empirical approach to service classification for productivity management studies
This paper presents key results of a research project on the application of service dimensions and classifications, to study differences between productivity management challenges across 12 important service sectors in the UK. The research methodology was mainly empirical in nature: unlike other research in this area, appropriate service dimensions and consequent classification models were introduced only after analysing the relationship between a number of candidate dimensions and aspects of productivity management. Among the dimensions studied, Front/Back Value Added, Personnel Judgement and Product/Process Focus turned out to be suitable indicators for a range of aspects relating to productivity management in services.
709-730
Shafti, Farhad
f691665f-2788-4d50-9f6b-29f5d2c9a448
Ven der Meer, Robert
9946168d-17b6-4a49-b617-b2fab213f467
Williams, Terry
085e6e3e-f94e-435c-936e-82fb0c5c4ae8
September 2007
Shafti, Farhad
f691665f-2788-4d50-9f6b-29f5d2c9a448
Ven der Meer, Robert
9946168d-17b6-4a49-b617-b2fab213f467
Williams, Terry
085e6e3e-f94e-435c-936e-82fb0c5c4ae8
Shafti, Farhad, Ven der Meer, Robert and Williams, Terry
(2007)
An empirical approach to service classification for productivity management studies.
Service Industries Journal, 27 (6), .
(doi:10.1080/02642060701453197).
Abstract
This paper presents key results of a research project on the application of service dimensions and classifications, to study differences between productivity management challenges across 12 important service sectors in the UK. The research methodology was mainly empirical in nature: unlike other research in this area, appropriate service dimensions and consequent classification models were introduced only after analysing the relationship between a number of candidate dimensions and aspects of productivity management. Among the dimensions studied, Front/Back Value Added, Personnel Judgement and Product/Process Focus turned out to be suitable indicators for a range of aspects relating to productivity management in services.
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Published date: September 2007
Organisations:
Management
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Local EPrints ID: 51754
URI: http://eprints.soton.ac.uk/id/eprint/51754
ISSN: 0264-2069
PURE UUID: 6c64ab7e-69f9-4a89-befb-80b3fddcc08d
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Date deposited: 22 Aug 2008
Last modified: 15 Mar 2024 10:18
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Author:
Farhad Shafti
Author:
Robert Ven der Meer
Author:
Terry Williams
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