Balancing the NHS balanced scorecard!
Balancing the NHS balanced scorecard!
In the UK, the split between opposition and supporters views of the National Health Service (NHS) performance ratings system is growing. Objective argument and consensus would be facilitated if a methodology was developed which showed the cause and effect relationships between the components of the performance rating system. The NHS hospital trust performance ratings data used in 2002 and 2003 were downloaded from the Department of Health performance rating website. Structural equation modelling was used to construct a causal-loop diagram showing the cause and effect relationships between the 16 common performance indicators in the two years. Scenario testing suggests that indicators of delayed transfer of care and of data quality are compromised if emergency readmissions performance is improved.
health services, balanced scorecard, system thinking, structural equation modelling, performance management
903-914
Patel, Brijesh
090c6d36-2a38-4936-95a6-45291a6a45f7
Chaussalet, Thierry
58e255b1-1b94-4c1d-8a71-8b888fbce7b1
Millard, Peter
dacd6016-7e58-41e2-b1bb-b15efc366bd7
16 March 2008
Patel, Brijesh
090c6d36-2a38-4936-95a6-45291a6a45f7
Chaussalet, Thierry
58e255b1-1b94-4c1d-8a71-8b888fbce7b1
Millard, Peter
dacd6016-7e58-41e2-b1bb-b15efc366bd7
Patel, Brijesh, Chaussalet, Thierry and Millard, Peter
(2008)
Balancing the NHS balanced scorecard!
European Journal of Operational Research, 185 (3), .
(doi:10.1016/j.ejor.2006.02.056).
Abstract
In the UK, the split between opposition and supporters views of the National Health Service (NHS) performance ratings system is growing. Objective argument and consensus would be facilitated if a methodology was developed which showed the cause and effect relationships between the components of the performance rating system. The NHS hospital trust performance ratings data used in 2002 and 2003 were downloaded from the Department of Health performance rating website. Structural equation modelling was used to construct a causal-loop diagram showing the cause and effect relationships between the 16 common performance indicators in the two years. Scenario testing suggests that indicators of delayed transfer of care and of data quality are compromised if emergency readmissions performance is improved.
This record has no associated files available for download.
More information
Published date: 16 March 2008
Keywords:
health services, balanced scorecard, system thinking, structural equation modelling, performance management
Identifiers
Local EPrints ID: 51762
URI: http://eprints.soton.ac.uk/id/eprint/51762
ISSN: 0377-2217
PURE UUID: e3b60736-2357-4762-9ebf-b83265ad4081
Catalogue record
Date deposited: 06 Jun 2008
Last modified: 15 Mar 2024 10:18
Export record
Altmetrics
Contributors
Author:
Brijesh Patel
Author:
Thierry Chaussalet
Author:
Peter Millard
Download statistics
Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.
View more statistics