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Balancing the NHS balanced scorecard!

Patel, Brijesh, Chaussalet, Thierry and Millard, Peter (2008) Balancing the NHS balanced scorecard! European Journal of Operational Research, 185, (3), pp. 903-914. (doi:10.1016/j.ejor.2006.02.056).

Record type: Article

Abstract

In the UK, the split between opposition and supporters views of the National Health Service (NHS) performance ratings system is growing. Objective argument and consensus would be facilitated if a methodology was developed which showed the cause and effect relationships between the components of the performance rating system. The NHS hospital trust performance ratings data used in 2002 and 2003 were downloaded from the Department of Health performance rating website. Structural equation modelling was used to construct a causal-loop diagram showing the cause and effect relationships between the 16 common performance indicators in the two years. Scenario testing suggests that indicators of delayed transfer of care and of data quality are compromised if emergency readmissions performance is improved.

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More information

Published date: 16 March 2008
Keywords: health services, balanced scorecard, system thinking, structural equation modelling, performance management

Identifiers

Local EPrints ID: 51762
URI: http://eprints.soton.ac.uk/id/eprint/51762
ISSN: 0377-2217
PURE UUID: e3b60736-2357-4762-9ebf-b83265ad4081

Catalogue record

Date deposited: 06 Jun 2008
Last modified: 17 Jul 2017 14:47

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Contributors

Author: Brijesh Patel
Author: Thierry Chaussalet
Author: Peter Millard

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