Research on index system and fuzzy comprehensive evaluation method for passenger satisfaction
Research on index system and fuzzy comprehensive evaluation method for passenger satisfaction
Passenger satisfaction index (PSI) is one of the most important
indexes in comprehensive evaluation of management performance and service quality of passenger transport corporations. Based on the investigations in China, the authors introduced the notion and method for passenger group division and the concept of index weight matrix, and made successful application for passenger satisfaction evaluation. Index weight matrix developed by applying AHP and Delphi methods gives satisfactory results. The paper ends with examples of using a fuzzy inference system for passenger satisfaction evaluation in Beijing railway station.
118-121
Wu, J.
5a0119e5-a760-4ff5-90b9-ec69926ce501
Zhou, Y.
a5398d19-1c29-40ca-9c74-72a1fa2db5e6
Jia, Y.
25deb4f1-2412-4293-8d84-b357a7d5576d
2005
Wu, J.
5a0119e5-a760-4ff5-90b9-ec69926ce501
Zhou, Y.
a5398d19-1c29-40ca-9c74-72a1fa2db5e6
Jia, Y.
25deb4f1-2412-4293-8d84-b357a7d5576d
Wu, J., Zhou, Y. and Jia, Y.
(2005)
Research on index system and fuzzy comprehensive evaluation method for passenger satisfaction.
1st International conference on Natural Computation, 2nd International Conference on Fuzzy systems and knowledge discovery (proceedings), Changsha, China.
26 - 28 Aug 2005.
.
Record type:
Conference or Workshop Item
(Paper)
Abstract
Passenger satisfaction index (PSI) is one of the most important
indexes in comprehensive evaluation of management performance and service quality of passenger transport corporations. Based on the investigations in China, the authors introduced the notion and method for passenger group division and the concept of index weight matrix, and made successful application for passenger satisfaction evaluation. Index weight matrix developed by applying AHP and Delphi methods gives satisfactory results. The paper ends with examples of using a fuzzy inference system for passenger satisfaction evaluation in Beijing railway station.
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Published date: 2005
Venue - Dates:
1st International conference on Natural Computation, 2nd International Conference on Fuzzy systems and knowledge discovery (proceedings), Changsha, China, 2005-08-26 - 2005-08-28
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Local EPrints ID: 53321
URI: http://eprints.soton.ac.uk/id/eprint/53321
PURE UUID: 4d832cf9-032a-45be-99b8-bf5b37002fad
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Date deposited: 30 Jul 2008
Last modified: 08 Jan 2022 16:01
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Contributors
Author:
J. Wu
Author:
Y. Zhou
Author:
Y. Jia
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