Riley, M.J. and Brown, D.C.
Case study o the application of BPR in an SME contractor.
Knowledge and Process Management, 8, (1), . (doi:10.1002/kpm.98).
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The UK government strongly encouraged the construction industry to improve its efficiency during the 1990s. P Trant Limited, a medium-sized civil engineering contractor located in the south of England took on board this challenge and carried out a Business Process Re-engineering programme. This paper describes the process modelling tools used, the re-engineered processes and the efficiency gains produced. It is shown that mature medium-sized contracting companies can benefit from undertaking such a change programme and that the benefits are not restricted to large companies or groups. Copyright © 2001 John Wiley & Sons, Ltd.
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