Emotional intelligence and call centre performance

Higgs, Malcolm (2002) Emotional intelligence and call centre performance (Henley Working Paper Series, HWP 0210) Reading, UK. University of Reading

Record type: Monograph (Working Paper)

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Published date: 2002

Additional Information: ISBN 1861811470

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Local EPrints ID: 58123

URI: http://eprints.soton.ac.uk/id/eprint/58123

PURE UUID: 4ee4842c-4d1e-43c7-af7c-f34cc8295eb2

ORCID for Malcolm Higgs:

orcid.org/0000-0002-9032-0416

Date deposited: 12 Aug 2008

Last modified: 22 Oct 2022 01:40

Author: Malcolm Higgs

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