Balancing the NHS balanced scorecard!
Balancing the NHS balanced scorecard!
In the UK, the split between opposition and supporters views of the National Health Service (NHS) performance ratings system is growing. Objective argument and consensus would be facilitated if a methodology was developed which showed the cause and effect relationships between the components of the performance rating system. The NHS hospital trust performance ratings data used in 2002 and 2003 were downloaded from the Department of Health performance rating website. Structural equation modelling was used to construct a causal-loop diagram showing the cause and effect relationships between the 16 common performance indicators in the two years. Scenario testing suggests that indicators of delayed transfer of care and of data quality are compromised if emergency readmissions performance is improved.
health services, balanced scorecard, system thinking, structural equation modelling, performance management
Patel, B.
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Chaussalet, T.
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Millard, P.
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July 2005
Patel, B.
090c6d36-2a38-4936-95a6-45291a6a45f7
Chaussalet, T.
e5a2ac25-c888-4a8e-bb33-b5efed8d0625
Millard, P.
7f9177fd-8bc1-45a5-8180-19b15d352149
Patel, B., Chaussalet, T. and Millard, P.
(2005)
Balancing the NHS balanced scorecard!
23rd EURO Summer Institute on Operational Research in Healthcare, Southampton, United Kingdom.
23 Jul - 03 Aug 2005.
9 pp
.
Record type:
Conference or Workshop Item
(Paper)
Abstract
In the UK, the split between opposition and supporters views of the National Health Service (NHS) performance ratings system is growing. Objective argument and consensus would be facilitated if a methodology was developed which showed the cause and effect relationships between the components of the performance rating system. The NHS hospital trust performance ratings data used in 2002 and 2003 were downloaded from the Department of Health performance rating website. Structural equation modelling was used to construct a causal-loop diagram showing the cause and effect relationships between the 16 common performance indicators in the two years. Scenario testing suggests that indicators of delayed transfer of care and of data quality are compromised if emergency readmissions performance is improved.
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More information
Published date: July 2005
Venue - Dates:
23rd EURO Summer Institute on Operational Research in Healthcare, Southampton, United Kingdom, 2005-07-23 - 2005-08-03
Keywords:
health services, balanced scorecard, system thinking, structural equation modelling, performance management
Identifiers
Local EPrints ID: 58744
URI: http://eprints.soton.ac.uk/id/eprint/58744
PURE UUID: 008a081c-a49c-4fd5-aa0e-1675cacbcc7c
Catalogue record
Date deposited: 18 Aug 2008
Last modified: 11 Dec 2021 17:57
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Contributors
Author:
B. Patel
Author:
T. Chaussalet
Author:
P. Millard
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