The University of Southampton
University of Southampton Institutional Repository

Balancing the NHS balanced scorecard!

Patel, B., Chaussalet, T. and Millard, P. (2005) Balancing the NHS balanced scorecard! At 23rd EURO Summer Institute on Operational Research in Healthcare, United Kingdom. 24 Jul - 04 Aug 2005. 9 pp.

Record type: Conference or Workshop Item (Paper)


In the UK, the split between opposition and supporters views of the National Health Service (NHS) performance ratings system is growing. Objective argument and consensus would be facilitated if a methodology was developed which showed the cause and effect relationships between the components of the performance rating system. The NHS hospital trust performance ratings data used in 2002 and 2003 were downloaded from the Department of Health performance rating website. Structural equation modelling was used to construct a causal-loop diagram showing the cause and effect relationships between the 16 common performance indicators in the two years. Scenario testing suggests that indicators of delayed transfer of care and of data quality are compromised if emergency readmissions performance is improved.

Full text not available from this repository.

More information

Published date: July 2005
Venue - Dates: 23rd EURO Summer Institute on Operational Research in Healthcare, United Kingdom, 2005-07-24 - 2005-08-04
Keywords: health services, balanced scorecard, system thinking, structural equation modelling, performance management


Local EPrints ID: 58744
PURE UUID: 008a081c-a49c-4fd5-aa0e-1675cacbcc7c

Catalogue record

Date deposited: 18 Aug 2008
Last modified: 17 Jul 2017 14:26

Export record


Author: B. Patel
Author: T. Chaussalet
Author: P. Millard

University divisions

Download statistics

Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.

View more statistics

Atom RSS 1.0 RSS 2.0

Contact ePrints Soton:

ePrints Soton supports OAI 2.0 with a base URL of

This repository has been built using EPrints software, developed at the University of Southampton, but available to everyone to use.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive cookies on the University of Southampton website.