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Patients' experiences of inter- and intra-professional communication (IIPC) in the specialist palliative care context

Patients' experiences of inter- and intra-professional communication (IIPC) in the specialist palliative care context
Patients' experiences of inter- and intra-professional communication (IIPC) in the specialist palliative care context
AB Continuity of care requires good quality inter- and intra-professional communication (IIPC). Difficulties ensuring continuity often occur when care is given over a number of physically different locations and by different teams of health and social care professionals. Patients requiring specialist palliative care often require the services of several health and social care providers. Objective: To investigate patients' perceptions and experiences of IIPC in a specialist palliative care (SPC) setting. Method: Qualitative in-depth audio-tape recorded interviews with 22 patients from 2 specialist palliative care units. Results: Patients were largely positive about their general care and experiences and when explicit IIPC occurred and was shared with patients they were very appreciative. Some patients were uncertain and unable to be specific about the extent and nature of any IIPC relating to their situation. Patients' accounts contained descriptions of relaying information between different professionals or locations of care. Some patients or family members were very proactive to enhance IIPC and continuity of care between different care providers. Conclusions: Examples of good IIPC practice described by participants are shared here. The involvement of patients and family/carers within IIPC and planning continuity of care is important, but the nature and extent of IIPC is not always clear to patients and family/carers. It is recommended that when IIPC occurs it needs to be transparent to patients, family/carers and other health and social care professionals
palliative care, communication, patients' experience
1565-012X
51-58
Jarrett, Nikki
2127f54c-9a95-4b04-a7f4-c1da8b21b378
Jarrett, Nikki
2127f54c-9a95-4b04-a7f4-c1da8b21b378

Jarrett, Nikki (2009) Patients' experiences of inter- and intra-professional communication (IIPC) in the specialist palliative care context. International Journal on Disability and Human Development, 8 (1), 51-58.

Record type: Article

Abstract

AB Continuity of care requires good quality inter- and intra-professional communication (IIPC). Difficulties ensuring continuity often occur when care is given over a number of physically different locations and by different teams of health and social care professionals. Patients requiring specialist palliative care often require the services of several health and social care providers. Objective: To investigate patients' perceptions and experiences of IIPC in a specialist palliative care (SPC) setting. Method: Qualitative in-depth audio-tape recorded interviews with 22 patients from 2 specialist palliative care units. Results: Patients were largely positive about their general care and experiences and when explicit IIPC occurred and was shared with patients they were very appreciative. Some patients were uncertain and unable to be specific about the extent and nature of any IIPC relating to their situation. Patients' accounts contained descriptions of relaying information between different professionals or locations of care. Some patients or family members were very proactive to enhance IIPC and continuity of care between different care providers. Conclusions: Examples of good IIPC practice described by participants are shared here. The involvement of patients and family/carers within IIPC and planning continuity of care is important, but the nature and extent of IIPC is not always clear to patients and family/carers. It is recommended that when IIPC occurs it needs to be transparent to patients, family/carers and other health and social care professionals

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More information

Published date: 2009
Keywords: palliative care, communication, patients' experience

Identifiers

Local EPrints ID: 66896
URI: http://eprints.soton.ac.uk/id/eprint/66896
ISSN: 1565-012X
PURE UUID: 53af0f21-0571-482d-812c-adf09069e663
ORCID for Nikki Jarrett: ORCID iD orcid.org/0000-0003-2513-8113

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Date deposited: 30 Jul 2009
Last modified: 08 Jan 2022 08:30

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Author: Nikki Jarrett ORCID iD

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