The University of Southampton
University of Southampton Institutional Repository

Patients' experiences of inter- and intra-professional communication (IIPC) in the specialist palliative care context

Patients' experiences of inter- and intra-professional communication (IIPC) in the specialist palliative care context
Patients' experiences of inter- and intra-professional communication (IIPC) in the specialist palliative care context
AB Continuity of care requires good quality inter- and intra-professional communication (IIPC). Difficulties ensuring continuity often occur when care is given over a number of physically different locations and by different teams of health and social care professionals. Patients requiring specialist palliative care often require the services of several health and social care providers. Objective: To investigate patients' perceptions and experiences of IIPC in a specialist palliative care (SPC) setting. Method: Qualitative in-depth audio-tape recorded interviews with 22 patients from 2 specialist palliative care units. Results: Patients were largely positive about their general care and experiences and when explicit IIPC occurred and was shared with patients they were very appreciative. Some patients were uncertain and unable to be specific about the extent and nature of any IIPC relating to their situation. Patients' accounts contained descriptions of relaying information between different professionals or locations of care. Some patients or family members were very proactive to enhance IIPC and continuity of care between different care providers. Conclusions: Examples of good IIPC practice described by participants are shared here. The involvement of patients and family/carers within IIPC and planning continuity of care is important, but the nature and extent of IIPC is not always clear to patients and family/carers. It is recommended that when IIPC occurs it needs to be transparent to patients, family/carers and other health and social care professionals
palliative care, communication, patients' experience
1565-012X
51-58
Jarrett, Nikki
2127f54c-9a95-4b04-a7f4-c1da8b21b378
Jarrett, Nikki
2127f54c-9a95-4b04-a7f4-c1da8b21b378

Jarrett, Nikki (2009) Patients' experiences of inter- and intra-professional communication (IIPC) in the specialist palliative care context. International Journal on Disability and Human Development, 8 (1), 51-58.

Record type: Article

Abstract

AB Continuity of care requires good quality inter- and intra-professional communication (IIPC). Difficulties ensuring continuity often occur when care is given over a number of physically different locations and by different teams of health and social care professionals. Patients requiring specialist palliative care often require the services of several health and social care providers. Objective: To investigate patients' perceptions and experiences of IIPC in a specialist palliative care (SPC) setting. Method: Qualitative in-depth audio-tape recorded interviews with 22 patients from 2 specialist palliative care units. Results: Patients were largely positive about their general care and experiences and when explicit IIPC occurred and was shared with patients they were very appreciative. Some patients were uncertain and unable to be specific about the extent and nature of any IIPC relating to their situation. Patients' accounts contained descriptions of relaying information between different professionals or locations of care. Some patients or family members were very proactive to enhance IIPC and continuity of care between different care providers. Conclusions: Examples of good IIPC practice described by participants are shared here. The involvement of patients and family/carers within IIPC and planning continuity of care is important, but the nature and extent of IIPC is not always clear to patients and family/carers. It is recommended that when IIPC occurs it needs to be transparent to patients, family/carers and other health and social care professionals

Full text not available from this repository.

More information

Published date: 2009
Keywords: palliative care, communication, patients' experience

Identifiers

Local EPrints ID: 66896
URI: http://eprints.soton.ac.uk/id/eprint/66896
ISSN: 1565-012X
PURE UUID: 53af0f21-0571-482d-812c-adf09069e663
ORCID for Nikki Jarrett: ORCID iD orcid.org/0000-0003-2513-8113

Catalogue record

Date deposited: 30 Jul 2009
Last modified: 19 Jul 2019 23:49

Export record

Contributors

Author: Nikki Jarrett ORCID iD

University divisions

Download statistics

Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.

View more statistics

Atom RSS 1.0 RSS 2.0

Contact ePrints Soton: eprints@soton.ac.uk

ePrints Soton supports OAI 2.0 with a base URL of http://eprints.soton.ac.uk/cgi/oai2

This repository has been built using EPrints software, developed at the University of Southampton, but available to everyone to use.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive cookies on the University of Southampton website.

×