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Fostering Entrepreneurial Talent with ‘SPEED’: Evidence from the University of Ulster

Record type: Article

Small and medium-sized enterprises (SMEs) are vital components of our economies. The type of marketing performed in SMEs exhibits striking resemblances to customer relationship management (CRM) theory. A study was undertaken to investigate the role of technology on the CRM activities (i.e. e-CRM) of SMEs on the island of Ireland. The purpose of this paper is, not to report the findings, but to report the methodological process undertaken. This study employed a mixed methods research design comprising quantitative and qualitative methods; hence this paper contributes to the discipline of mixed methods research. Practically, the paper provides a blueprint for future mixed methods researchers. Regarding the actual research problem, the research design facilitated significant theoretical and practical contributions to SME marketing

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Citation

Ramsey, Elaine, Swail, Janine, Ibbotson, Patrick and Crossan, Denise (2010) Fostering Entrepreneurial Talent with ‘SPEED’: Evidence from the University of Ulster Journal of Mixed Methods Research (Submitted).

More information

Submitted date: 2010

Identifiers

Local EPrints ID: 71359
URI: http://eprints.soton.ac.uk/id/eprint/71359
PURE UUID: 59fc6b00-4457-4cb0-b6aa-465805693fb7

Catalogue record

Date deposited: 05 Feb 2010
Last modified: 19 Jul 2017 00:00

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Contributors

Author: Elaine Ramsey
Author: Janine Swail
Author: Patrick Ibbotson
Author: Denise Crossan

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