Patient and carer input and the NHS: a vital tool in improving care
British Journal of Nursing, 19, (2), . (PMID:20220643).
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In every other industry, 'the customer is king' - so why should health care be any different? With reference to the Department of Health's newly published legislation, Real Accountability: Guidance on the NHS duty to report on consultation, Alan Glasper examines the importance of patient and carer input into NHS services.
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