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Task analysis for error identification: a methodology for designing error-tolerant consumer products

Record type: Article

This paper presents an approach to the assessment of 'intelligent' consumer products. We assume that a primary reason for the difficulties people encounter in their use of intelligent consumer products is the lack of clear, consistent, and logical task sequences. The approach we have developed aims to illustrate the task sequences required for the purposeful use of 'intelligent' products, in order to indicate points at which errors, problems or confusions may occur. The approach combines two well proven methodologies (hierarchical task analysis and state space diagrams) to provide a description of human product interaction.

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Citation

Baber, C. and Stanton, N.A. (1994) Task analysis for error identification: a methodology for designing error-tolerant consumer products Ergonomics, 37, (11), pp. 1923-1941. (doi:10.1080/00140139408964958).

More information

Published date: November 1994
Keywords: product assessment and design, hierarchical task analysis, state space diagrams

Identifiers

Local EPrints ID: 74167
URI: http://eprints.soton.ac.uk/id/eprint/74167
ISSN: 1366-5847
PURE UUID: 406780d5-f435-4373-b775-bd945ab42f08

Catalogue record

Date deposited: 11 Mar 2010
Last modified: 18 Jul 2017 23:47

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