Task analysis for error identification: a methodology for designing error-tolerant consumer products
Task analysis for error identification: a methodology for designing error-tolerant consumer products
This paper presents an approach to the assessment of 'intelligent' consumer products. We assume that a primary reason for the difficulties people encounter in their use of intelligent consumer products is the lack of clear, consistent, and logical task sequences. The approach we have developed aims to illustrate the task sequences required for the purposeful use of 'intelligent' products, in order to indicate points at which errors, problems or confusions may occur. The approach combines two well proven methodologies (hierarchical task analysis and state space diagrams) to provide a description of human product interaction.
product assessment and design, hierarchical task analysis, state space diagrams
1923-1941
Baber, C.
e99ff51e-10d2-48b7-8da6-56990b988f8b
Stanton, N.A.
351a44ab-09a0-422a-a738-01df1fe0fadd
November 1994
Baber, C.
e99ff51e-10d2-48b7-8da6-56990b988f8b
Stanton, N.A.
351a44ab-09a0-422a-a738-01df1fe0fadd
Baber, C. and Stanton, N.A.
(1994)
Task analysis for error identification: a methodology for designing error-tolerant consumer products.
Ergonomics, 37 (11), .
(doi:10.1080/00140139408964958).
Abstract
This paper presents an approach to the assessment of 'intelligent' consumer products. We assume that a primary reason for the difficulties people encounter in their use of intelligent consumer products is the lack of clear, consistent, and logical task sequences. The approach we have developed aims to illustrate the task sequences required for the purposeful use of 'intelligent' products, in order to indicate points at which errors, problems or confusions may occur. The approach combines two well proven methodologies (hierarchical task analysis and state space diagrams) to provide a description of human product interaction.
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Published date: November 1994
Keywords:
product assessment and design, hierarchical task analysis, state space diagrams
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Local EPrints ID: 74167
URI: http://eprints.soton.ac.uk/id/eprint/74167
ISSN: 1366-5847
PURE UUID: 406780d5-f435-4373-b775-bd945ab42f08
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Date deposited: 11 Mar 2010
Last modified: 14 Mar 2024 02:54
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Author:
C. Baber
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