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Risk communication of hazardous processes associated with drinking water quality - a mental models approach to customer perception, part 1 - a methodology

Record type: Article

This paper describes a new method of measuring drinking water quality perceptions. Expert knowledge was captured and developed into a model which characterises the potentially hazardous processes inherent in the supply of drinking water. The methodology is based on the psychological framework of “mental modelling” and compares differences in knowledge between water industry experts and lay people. Qualitative studies revealed striking differences between the two groups. These findings are being used to evaluate and improve communications between water companies and their customers about the risks associated with drinking water.

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Citation

Owen, A.J., Colbourne, J.S., Clayton, C.R.I. and Fife-Schaw, C. (1999) Risk communication of hazardous processes associated with drinking water quality - a mental models approach to customer perception, part 1 - a methodology Water Science & Technology, 39, (10), pp. 183-188. (doi:10.1016/S0273-1223(99)00273-5).

More information

Published date: 1999
Keywords: communication, experts, lay, mental models, perception, regulations

Identifiers

Local EPrints ID: 74853
URI: http://eprints.soton.ac.uk/id/eprint/74853
ISSN: 0273-1223
PURE UUID: c5d452c8-68cd-40a5-a5c4-862a9fad519e

Catalogue record

Date deposited: 11 Mar 2010
Last modified: 18 Jul 2017 23:45

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Contributors

Author: A.J. Owen
Author: J.S. Colbourne
Author: C.R.I. Clayton
Author: C. Fife-Schaw

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