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Collective Congruence Amongst Knowledge Carriers in the Consumption of Lean Thinking: Cases in the UK National Health Service

Papadopoulos, T. and Merali, Y. (2010) Collective Congruence Amongst Knowledge Carriers in the Consumption of Lean Thinking: Cases in the UK National Health Service , Southampton, GB University of Southampton (Discussion Papers in Centre for Operational Research, Management Science and Information Systems, CORMSIS-10-01).

Record type: Monograph (Discussion Paper)

Abstract

This paper focuses on the role of collective congruence between knowledge carriers as enabling the enactment, adaptation and modification/appropriation (consumption) of Lean Thinking in healthcare, using two cases in a Hospital of the UK National Health Service (NHS). It draws on Actor-Network Theory principles and expands the Cognitive Congruence Framework (Merali, 1998; 2000) as a sense-making device for studying the behaviour of knowledge carriers in dynamic contexts as mediated by non-human entities. The study highlights the importance of individual and collective knowledge carriers' congruence for successful Lean consumption and elucidates the relationship between cognitive, action and social-technical aspects of the consumption process in the organisational context.

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Published date: 2010

Identifiers

Local EPrints ID: 79271
URI: http://eprints.soton.ac.uk/id/eprint/79271
PURE UUID: 61e9c872-6d58-452b-ae19-9b499ed2dfd7

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Date deposited: 11 Mar 2010
Last modified: 18 Jul 2017 23:18

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Contributors

Author: T. Papadopoulos
Author: Y. Merali

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