The role of the information special as a change agent in performance management
The role of the information special as a change agent in performance management
Abstract: This paper aims to explore the changing role of the Information Specialist (ISp) in the implementation of business performance improvement through business process re-engineering (BPR) initiatives. The paper will begin by examining the evolution of BPR and then discuss the changing role of the ISp. Technology enabled Performance Management (PM) and its strategic implications are found to be key to measuring the effectiveness of BPR and the role of the ISp is a vital part of this. Through a literature review and case based empirical evidence, a conceptual framework is developed to appraise the role of the ISp.
Performance Management, Business Process Reengineering, Information Specialists, Information Systems, Enterprise Resource Planning
Roushan, G.
26d4d852-4bda-4147-b162-154108de13fe
Manville, G.
aa951f4a-a8dc-4579-88e4-28f06d97fe62
September 2009
Roushan, G.
26d4d852-4bda-4147-b162-154108de13fe
Manville, G.
aa951f4a-a8dc-4579-88e4-28f06d97fe62
Roushan, G. and Manville, G.
(2009)
The role of the information special as a change agent in performance management.
23rd Annual Conference of the British Academy of Management, Brighton, U.K..
14 - 16 Sep 2009.
Record type:
Conference or Workshop Item
(Paper)
Abstract
Abstract: This paper aims to explore the changing role of the Information Specialist (ISp) in the implementation of business performance improvement through business process re-engineering (BPR) initiatives. The paper will begin by examining the evolution of BPR and then discuss the changing role of the ISp. Technology enabled Performance Management (PM) and its strategic implications are found to be key to measuring the effectiveness of BPR and the role of the ISp is a vital part of this. Through a literature review and case based empirical evidence, a conceptual framework is developed to appraise the role of the ISp.
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Published date: September 2009
Venue - Dates:
23rd Annual Conference of the British Academy of Management, Brighton, U.K., 2009-09-14 - 2009-09-16
Keywords:
Performance Management, Business Process Reengineering, Information Specialists, Information Systems, Enterprise Resource Planning
Identifiers
Local EPrints ID: 79293
URI: http://eprints.soton.ac.uk/id/eprint/79293
PURE UUID: 28ae55f0-14f6-45f7-b550-303eeab58c9e
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Date deposited: 19 Mar 2010
Last modified: 10 Dec 2021 17:33
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Contributors
Author:
G. Roushan
Author:
G. Manville
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