Key performance indicators (KPIs) for healthcare accreditation system

Abstract

Purpose – this paper aims to propose valuable performance indicators for evaluation of an accreditation programme, as an effective external assessment scheme in health
care.

Design/methodology/approach – the paper is based on an exploratory research which has used semi-structured interviews to collect data from a number of health
care accreditation experts. The respondents were selected from different universities and accreditation-associated institutions in developed and developing countries
including Iran. They were chosen through “snowball sampling technique”.

Findings – thematic content analysis of the data provided the following key performance indicators (KPIs) which are hoped to be influential in evaluating the performance of healthcare accreditation programmes. For example; the effect of accreditation in a society, cost of accreditation for all participants (e.g. hospitals,
accrediting bodies), tangible improvement in the outcomes of patients care or satisfaction after accreditation, satisfaction of different stakeholders with the
accreditation results, and a focus on features and requirements of local health care economy by accreditation programme.

Originality/value – this study is deemed to be unique and novel at ascertaining a number of invaluable dimensions for evaluating the performance of accreditation programmes in public sector, specifically health care. It has sought to contribute to the knowledge in the area of performance measurement and improvement in the public sector.

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