The University of Southampton
University of Southampton Institutional Repository

Key performance indicators (KPIs) for healthcare accreditation system

Agrizzi, Dila, Jaafaripooyan, Ebrahim and Akbarihaghighi, Faizollah (2010) Key performance indicators (KPIs) for healthcare accreditation system , Southampton, GB University of Southampton (Discussion Papers in Centre for Research in Accounting, Accountability and Governance, CRAAG-10-01).

Record type: Monograph (Discussion Paper)

Abstract

Purpose – this paper aims to propose valuable performance indicators for evaluation of an accreditation programme, as an effective external assessment scheme in health
care.

Design/methodology/approach – the paper is based on an exploratory research which has used semi-structured interviews to collect data from a number of health
care accreditation experts. The respondents were selected from different universities and accreditation-associated institutions in developed and developing countries
including Iran. They were chosen through “snowball sampling technique”.

Findings – thematic content analysis of the data provided the following key performance indicators (KPIs) which are hoped to be influential in evaluating the performance of healthcare accreditation programmes. For example; the effect of accreditation in a society, cost of accreditation for all participants (e.g. hospitals,
accrediting bodies), tangible improvement in the outcomes of patients care or satisfaction after accreditation, satisfaction of different stakeholders with the
accreditation results, and a focus on features and requirements of local health care economy by accreditation programme.

Originality/value – this study is deemed to be unique and novel at ascertaining a number of invaluable dimensions for evaluating the performance of accreditation programmes in public sector, specifically health care. It has sought to contribute to the knowledge in the area of performance measurement and improvement in the public sector.

PDF CRAAG-10-01.pdf - Other
Download (202kB)

More information

Published date: 2010
Keywords: accreditation system, health care, performance measurement, improvement

Identifiers

Local EPrints ID: 79297
URI: http://eprints.soton.ac.uk/id/eprint/79297
PURE UUID: 1c24c95a-48a5-4ba9-830a-b3837faab843

Catalogue record

Date deposited: 11 Mar 2010
Last modified: 18 Jul 2017 23:18

Export record

Contributors

Author: Dila Agrizzi
Author: Ebrahim Jaafaripooyan
Author: Faizollah Akbarihaghighi

University divisions

Download statistics

Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.

View more statistics

Atom RSS 1.0 RSS 2.0

Contact ePrints Soton: eprints@soton.ac.uk

ePrints Soton supports OAI 2.0 with a base URL of http://eprints.soton.ac.uk/cgi/oai2

This repository has been built using EPrints software, developed at the University of Southampton, but available to everyone to use.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive cookies on the University of Southampton website.

×