Review of services science and possible application in rail maintenance
Review of services science and possible application in rail maintenance
This is the final article in the Services Science and Innovation series and the intention is to do two main tasks. In Part 1 we highlight some of the key messages that are captured in the expanding discussion of the management of services which constitute the majority of most developed countries’ GDPs. In Part 2 we then test and apply some of those lessons to a practical and challenging situation in the rail maintenance sector. This draws on a collaborative two year research project and the continuing involvement of one of the authors as a participant observer in the sector. It is one of the main thrusts of this paper that the debate is often too polarised, offering rather artificially extreme views from a pure product or pure services standpoint.
services science, maintenance, rail, uk, process design
1-13
Macbeth, Douglas K.
2a349f8a-0702-43ae-b2d6-1038635e1b59
Ibanez de Opacua, Amaia
4150ee40-8a55-4842-808c-37e800150a5f
February 2010
Macbeth, Douglas K.
2a349f8a-0702-43ae-b2d6-1038635e1b59
Ibanez de Opacua, Amaia
4150ee40-8a55-4842-808c-37e800150a5f
Macbeth, Douglas K. and Ibanez de Opacua, Amaia
(2010)
Review of services science and possible application in rail maintenance.
European Management Journal, 28 (1), .
(doi:10.1016/j.emj.2009.10.001).
Abstract
This is the final article in the Services Science and Innovation series and the intention is to do two main tasks. In Part 1 we highlight some of the key messages that are captured in the expanding discussion of the management of services which constitute the majority of most developed countries’ GDPs. In Part 2 we then test and apply some of those lessons to a practical and challenging situation in the rail maintenance sector. This draws on a collaborative two year research project and the continuing involvement of one of the authors as a participant observer in the sector. It is one of the main thrusts of this paper that the debate is often too polarised, offering rather artificially extreme views from a pure product or pure services standpoint.
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Published date: February 2010
Keywords:
services science, maintenance, rail, uk, process design
Identifiers
Local EPrints ID: 80488
URI: http://eprints.soton.ac.uk/id/eprint/80488
ISSN: 0263-2373
PURE UUID: 189d9595-22db-49ec-8b5b-b9e07271bfdf
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Date deposited: 24 Mar 2010
Last modified: 14 Mar 2024 00:37
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Author:
Douglas K. Macbeth
Author:
Amaia Ibanez de Opacua
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