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Review of services science and possible application in rail maintenance

Record type: Article

This is the final article in the Services Science and Innovation series and the intention is to do two main tasks. In Part 1 we highlight some of the key messages that are captured in the expanding discussion of the management of services which constitute the majority of most developed countries’ GDPs. In Part 2 we then test and apply some of those lessons to a practical and challenging situation in the rail maintenance sector. This draws on a collaborative two year research project and the continuing involvement of one of the authors as a participant observer in the sector. It is one of the main thrusts of this paper that the debate is often too polarised, offering rather artificially extreme views from a pure product or pure services standpoint.

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Citation

Macbeth, Douglas K. and Ibanez de Opacua, Amaia (2010) Review of services science and possible application in rail maintenance European Management Journal, 28, (1), pp. 1-13. (doi:10.1016/j.emj.2009.10.001).

More information

Published date: February 2010
Keywords: services science, maintenance, rail, uk, process design

Identifiers

Local EPrints ID: 80488
URI: http://eprints.soton.ac.uk/id/eprint/80488
ISSN: 0263-2373
PURE UUID: 189d9595-22db-49ec-8b5b-b9e07271bfdf

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Date deposited: 24 Mar 2010
Last modified: 18 Jul 2017 23:13

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Contributors

Author: Amaia Ibanez de Opacua

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