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A case study of knowledge in multi-agency consumer-informed ‘Communities of Practice’: implications for evidence-based policy development in health and social services

Record type: Article

We report a study that facilitated and evaluated two multiagency Communities of Practice (CoPs) working on improving specific aspects of health and social services for older people, and analysed how they processed and applied knowledge in formulating their views. Data collection included observing and tape-recording the CoPs, interviewing participants and reviewing documents they generated and used. All these sources were analysed to identify knowledge-related behaviours. Four themes emerged from these data: (1) the way that certain kinds of knowledge became privileged and accepted; (2) the ways in which the CoP members transformed and internalized new knowledge; (3) how the haphazard processing of the available knowledge was contingent upon the organizational features of the groups; and (4) the ways in which the changing agendas, roles and power-relations had differential effects on collective sense making. We conclude by recommending ways in which the process of evidence-based policy development in such groups may be enhanced.

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Citation

Gabbay, John, le May, Andrée, Jefferson, Harriet, Webb, Dale, Lovelock, Robin, Powell, Jackie and Lathlean, Judith (2003) A case study of knowledge in multi-agency consumer-informed ‘Communities of Practice’: implications for evidence-based policy development in health and social services Health, 7, (3), pp. 283-310. (doi:10.1177/1363459303007003003).

More information

Published date: 1 July 2003
Keywords: multi-agency, communities of practice, evidence based

Identifiers

Local EPrints ID: 9040
URI: http://eprints.soton.ac.uk/id/eprint/9040
ISSN: 1363-4593
PURE UUID: 4a7faad3-08e9-45bc-88cd-0b45264e82fc

Catalogue record

Date deposited: 25 May 2006
Last modified: 17 Jul 2017 17:12

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Contributors

Author: John Gabbay
Author: Andrée le May
Author: Dale Webb
Author: Robin Lovelock
Author: Jackie Powell
Author: Judith Lathlean

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