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Items where Division is "Faculty of Business and Law > Southampton Business School" and Year is 2001

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Farrell, Andrew, Souchon, Anne L. and Durden, Geoffrey R. (2001) Service encounter conceptualisation: employees' service behaviours and customers' service quality perceptions Journal of Marketing Management, 17, (5-6), pp. 577-593. (doi:10.1362/026725701323366944).

Conference or Workshop Item

Bloodworth, A.G., Houlsby, G.T., Burd, H.J. and Augarde, C.E. (2001) Three-dimensional modelling of the interaction between buildings and tunnelling operations At Proceedings of the International Conference on the response of buildings to excavation-induced ground movements, United Kingdom. 17 - 18 Jul 2001. 10 pp.

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