Optimizing the collections process in consumer credit

De Almeida Filho, Adiel T., Mues, Christophe and Thomas, Lyn C. (2009) Optimizing the collections process in consumer credit. Southampton, UK, University of Southampton, 29pp. (Discussion Papers in Centre for Operational Research, Management Science and Information Systems, CORMSIS-09-07).


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This paper builds a dynamic programming model to optimize the collections process in consumer credit. It determines which collections actions should be undertaken and how long they should be performed. Theoretical results about the form of the optimal policy under certain conditions are obtained. Finally a case study is described based on data from the collection department of a European bank

Item Type: Monograph (Discussion Paper)
Keywords: collection process, optimization, operations management, dynamic programming, consumer credit
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HG Finance
Divisions : University Structure - Pre August 2011 > School of Management
ePrint ID: 71322
Accepted Date and Publication Date:
June 2009Published
Date Deposited: 03 Feb 2010
Last Modified: 31 Mar 2016 13:02
URI: http://eprints.soton.ac.uk/id/eprint/71322

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