De Almeida Filho, Adiel T., Mues, Christophe and Thomas, Lyn C.
Optimizing the collections process in consumer credit. Southampton, UK, University of Southampton, 29pp.
(Discussion Papers in Centre for Operational Research, Management Science and Information Systems, CORMSIS-09-07).
This paper builds a dynamic programming model to optimize the collections process in consumer credit. It determines which collections actions should be undertaken and how long they should be performed. Theoretical results about the form of the optimal policy under certain conditions are obtained. Finally a case study is described based on data from the collection department of a European bank
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