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Autonomous Agents for Business Process Management

Autonomous Agents for Business Process Management
Autonomous Agents for Business Process Management
Traditional approaches to managing business processes are often inadequate for large-scale organisation-wide, dynamic settings. However, since Internet and Intranet technologies have become widespraed, an increasing number of business processes exhibit these properties. Therefore, a new approach is needed. To this end, we describe the motivation, conceptualization, design, and implementation of a novel agent-based business process management system. The key advance of our system is that responsibility for enacting various components of the business process is delegated to a number of autonomous problem solving agents. To enact their role, these agents typically interact and negotiate with other agents in order to coordinate their actions and to buy in the services they require. This approach leads to a system that is significantly more agile and robust than its traditional counterparts. To help demonstrate these benefits, a companion paper describes the application of our system to a real-world problem faced by British Telecom.
145-189
Jennings, N. R.
ab3d94cc-247c-4545-9d1e-65873d6cdb30
Faratin, P.
a08769c5-138a-47a3-9ec9-a983bcca3ef1
Norman, Timothy
663e522f-807c-4569-9201-dc141c8eb50d
O'Brien, P.
d872021e-a523-4c49-bff4-1fcb214a3c0a
Odgers, B.
a2fa7748-c51a-4daf-85ea-3afb6194e30b
Jennings, N. R.
ab3d94cc-247c-4545-9d1e-65873d6cdb30
Faratin, P.
a08769c5-138a-47a3-9ec9-a983bcca3ef1
Norman, Timothy
663e522f-807c-4569-9201-dc141c8eb50d
O'Brien, P.
d872021e-a523-4c49-bff4-1fcb214a3c0a
Odgers, B.
a2fa7748-c51a-4daf-85ea-3afb6194e30b

Jennings, N. R., Faratin, P., Norman, Timothy, O'Brien, P. and Odgers, B. (2000) Autonomous Agents for Business Process Management. Int. Journal of Applied Artificial Intelligence, 14 (2), 145-189.

Record type: Article

Abstract

Traditional approaches to managing business processes are often inadequate for large-scale organisation-wide, dynamic settings. However, since Internet and Intranet technologies have become widespraed, an increasing number of business processes exhibit these properties. Therefore, a new approach is needed. To this end, we describe the motivation, conceptualization, design, and implementation of a novel agent-based business process management system. The key advance of our system is that responsibility for enacting various components of the business process is delegated to a number of autonomous problem solving agents. To enact their role, these agents typically interact and negotiate with other agents in order to coordinate their actions and to buy in the services they require. This approach leads to a system that is significantly more agile and robust than its traditional counterparts. To help demonstrate these benefits, a companion paper describes the application of our system to a real-world problem faced by British Telecom.

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Published date: 2000
Organisations: Agents, Interactions & Complexity

Identifiers

Local EPrints ID: 253739
URI: https://eprints.soton.ac.uk/id/eprint/253739
PURE UUID: 80aad3ee-ceb6-431f-a837-cef4f930006c
ORCID for Timothy Norman: ORCID iD orcid.org/0000-0002-6387-4034

Catalogue record

Date deposited: 02 Aug 2000
Last modified: 06 Jun 2018 12:19

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