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Implementing a Business Process Management System Using ADEPT: A Real-World Case Study

Implementing a Business Process Management System Using ADEPT: A Real-World Case Study
Implementing a Business Process Management System Using ADEPT: A Real-World Case Study
This article describes how the agent-based design of ADEPT (advanced decision environment for processed tasks) and implementation philosophy was used to prototype a business process management system for a real-world application. The application illustrated is based on the British Telecom (BT) business process of providing a quote to a customer for installing a network to deliver a specified type of telecommunication service. Particular emphasis is placed upon the techniques developed for specifying services, allowing heterogeneous information models to interoperate, allowing rich and flexible interagent negotiation to occur, and on the issues related to interfacing agent-based systems and humans. This article builds upon the companion article (Applied Artificial Intelligence Vol.14, no 2, pgs. 145-189) that provides details of the rationale and design of the ADEPT technology deployed in this application.
421-465
Jennings, N. R.
ab3d94cc-247c-4545-9d1e-65873d6cdb30
Faratin, P.
a08769c5-138a-47a3-9ec9-a983bcca3ef1
Norman, Timothy
663e522f-807c-4569-9201-dc141c8eb50d
O'Brien, P.
d872021e-a523-4c49-bff4-1fcb214a3c0a
Odgers, B.
a2fa7748-c51a-4daf-85ea-3afb6194e30b
Alty, J. L.
0715428b-ba90-404c-8117-67cce1fc06c7
Jennings, N. R.
ab3d94cc-247c-4545-9d1e-65873d6cdb30
Faratin, P.
a08769c5-138a-47a3-9ec9-a983bcca3ef1
Norman, Timothy
663e522f-807c-4569-9201-dc141c8eb50d
O'Brien, P.
d872021e-a523-4c49-bff4-1fcb214a3c0a
Odgers, B.
a2fa7748-c51a-4daf-85ea-3afb6194e30b
Alty, J. L.
0715428b-ba90-404c-8117-67cce1fc06c7

Jennings, N. R., Faratin, P., Norman, Timothy, O'Brien, P., Odgers, B. and Alty, J. L. (2000) Implementing a Business Process Management System Using ADEPT: A Real-World Case Study. Int. Journal of Applied Artificial Intelligence, 14 (5), 421-465.

Record type: Article

Abstract

This article describes how the agent-based design of ADEPT (advanced decision environment for processed tasks) and implementation philosophy was used to prototype a business process management system for a real-world application. The application illustrated is based on the British Telecom (BT) business process of providing a quote to a customer for installing a network to deliver a specified type of telecommunication service. Particular emphasis is placed upon the techniques developed for specifying services, allowing heterogeneous information models to interoperate, allowing rich and flexible interagent negotiation to occur, and on the issues related to interfacing agent-based systems and humans. This article builds upon the companion article (Applied Artificial Intelligence Vol.14, no 2, pgs. 145-189) that provides details of the rationale and design of the ADEPT technology deployed in this application.

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More information

Published date: 2000
Organisations: Agents, Interactions & Complexity

Identifiers

Local EPrints ID: 253740
URI: https://eprints.soton.ac.uk/id/eprint/253740
PURE UUID: 8273c0c8-3174-41f5-8961-51d5950a537b
ORCID for Timothy Norman: ORCID iD orcid.org/0000-0002-6387-4034

Catalogue record

Date deposited: 02 Aug 2000
Last modified: 06 Jun 2018 12:19

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