Social implications of agent-based planning support for human teams

Abstract

We present a field trial of how instructions
from an intelligent planning agent are dealt with by
distributed human teams, in a time-critical task setting
created through a mixed-reality game. We conduct
interaction analysis to examine video recorded field
observations and game log data. The findings highlight the
social process by which players interpret and negotiate the
agent guidance as well as how these are intertwined with
social dynamics of the teams. The insights can be used to
develop an understanding of interactional issues around
automated team instructions and inform the design of
human-centred planning support systems.

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Identifiers

ORCID for Sarvapali Ramchurn: orcid.org/0000-0001-9686-4302

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