Learning from the veg box: Designing unpredictability in agency delegation
Learning from the veg box: Designing unpredictability in agency delegation
The Internet of Things (IoT) promises to enable applications that foster a more efficient, sustainable, and healthy way of life. If end-users are to take full advantage of these developments we foresee the need for future IoT systems and services to include an element of autonomy and support the delegation of agency to software processes and connected devices. To inform the design of such future technology, we report on a breaching experiment designed to investigate how people integrate an unpredictable service, through the veg box scheme, in everyday life. Findings from our semistructured interviews and a two-week diary study with 11 households reveal that agency delegation must be warranted, that it must be possible to incorporate delegated decisions into everyday activities, and that delegation is subject to constraint. We further discuss design implications on the need to support people’s diverse values, and their coordinative and creative practices.
Association for Computing Machinery
Verame, Jhim Kiel, Manzano
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Costanza, Enrico
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Ramchurn, Sarvapali
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Fischer, Joel
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Crabtree, Andy
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Rodden, Tom
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Jennings, Nick
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2018
Verame, Jhim Kiel, Manzano
32db6ab4-f82e-461d-b3c8-86ca20db0198
Costanza, Enrico
0868f119-c42e-4b5f-905f-fe98c1beeded
Ramchurn, Sarvapali
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Fischer, Joel
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Crabtree, Andy
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Rodden, Tom
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Jennings, Nick
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Verame, Jhim Kiel, Manzano, Costanza, Enrico, Ramchurn, Sarvapali, Fischer, Joel, Crabtree, Andy, Rodden, Tom and Jennings, Nick
(2018)
Learning from the veg box: Designing unpredictability in agency delegation.
In CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems.
Association for Computing Machinery..
(doi:10.1145/3173574.3174021).
Record type:
Conference or Workshop Item
(Paper)
Abstract
The Internet of Things (IoT) promises to enable applications that foster a more efficient, sustainable, and healthy way of life. If end-users are to take full advantage of these developments we foresee the need for future IoT systems and services to include an element of autonomy and support the delegation of agency to software processes and connected devices. To inform the design of such future technology, we report on a breaching experiment designed to investigate how people integrate an unpredictable service, through the veg box scheme, in everyday life. Findings from our semistructured interviews and a two-week diary study with 11 households reveal that agency delegation must be warranted, that it must be possible to incorporate delegated decisions into everyday activities, and that delegation is subject to constraint. We further discuss design implications on the need to support people’s diverse values, and their coordinative and creative practices.
Text
Veg Box paper_final_author
More information
Accepted/In Press date: 22 November 2017
Published date: 2018
Venue - Dates:
ACM CHI Conference on Human Factors in Computing Systems, , Montreal, Canada, 2018-04-21 - 2018-04-26
Identifiers
Local EPrints ID: 417370
URI: http://eprints.soton.ac.uk/id/eprint/417370
PURE UUID: cc909a16-ff7a-4ccf-8e39-6d45a979d910
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Date deposited: 30 Jan 2018 17:30
Last modified: 16 Mar 2024 03:44
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Contributors
Author:
Jhim Kiel, Manzano Verame
Author:
Enrico Costanza
Author:
Sarvapali Ramchurn
Author:
Joel Fischer
Author:
Andy Crabtree
Author:
Tom Rodden
Author:
Nick Jennings
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