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Learning from the veg box: Designing unpredictability in agency delegation

Learning from the veg box: Designing unpredictability in agency delegation
Learning from the veg box: Designing unpredictability in agency delegation
The Internet of Things (IoT) promises to enable applications that foster a more efficient, sustainable, and healthy way of life. If end-users are to take full advantage of these developments we foresee the need for future IoT systems and services to include an element of autonomy and support the delegation of agency to software processes and connected devices. To inform the design of such future technology, we report on a breaching experiment designed to investigate how people integrate an unpredictable service, through the veg box scheme, in everyday life. Findings from our semistructured interviews and a two-week diary study with 11 households reveal that agency delegation must be warranted, that it must be possible to incorporate delegated decisions into everyday activities, and that delegation is subject to constraint. We further discuss design implications on the need to support people’s diverse values, and their coordinative and creative practices.
ACM
Verame, Jhim Kiel, Manzano
32db6ab4-f82e-461d-b3c8-86ca20db0198
Costanza, Enrico
0868f119-c42e-4b5f-905f-fe98c1beeded
Ramchurn, Sarvapali
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Fischer, Joel
2dde708c-f3ef-4705-b279-d0e063114790
Crabtree, Andy
f33b6907-1bb7-45f9-afaf-18112810102b
Rodden, Tom
4f987ef1-e2a6-490f-a3ea-1e744c72d931
Jennings, Nick
0d0a0add-2739-4521-8915-c1e5a1e320b5
Verame, Jhim Kiel, Manzano
32db6ab4-f82e-461d-b3c8-86ca20db0198
Costanza, Enrico
0868f119-c42e-4b5f-905f-fe98c1beeded
Ramchurn, Sarvapali
1d62ae2a-a498-444e-912d-a6082d3aaea3
Fischer, Joel
2dde708c-f3ef-4705-b279-d0e063114790
Crabtree, Andy
f33b6907-1bb7-45f9-afaf-18112810102b
Rodden, Tom
4f987ef1-e2a6-490f-a3ea-1e744c72d931
Jennings, Nick
0d0a0add-2739-4521-8915-c1e5a1e320b5

Verame, Jhim Kiel, Manzano, Costanza, Enrico, Ramchurn, Sarvapali, Fischer, Joel, Crabtree, Andy, Rodden, Tom and Jennings, Nick (2018) Learning from the veg box: Designing unpredictability in agency delegation. In CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems. ACM.. (doi:10.1145/3173574.3174021).

Record type: Conference or Workshop Item (Paper)

Abstract

The Internet of Things (IoT) promises to enable applications that foster a more efficient, sustainable, and healthy way of life. If end-users are to take full advantage of these developments we foresee the need for future IoT systems and services to include an element of autonomy and support the delegation of agency to software processes and connected devices. To inform the design of such future technology, we report on a breaching experiment designed to investigate how people integrate an unpredictable service, through the veg box scheme, in everyday life. Findings from our semistructured interviews and a two-week diary study with 11 households reveal that agency delegation must be warranted, that it must be possible to incorporate delegated decisions into everyday activities, and that delegation is subject to constraint. We further discuss design implications on the need to support people’s diverse values, and their coordinative and creative practices.

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Veg Box paper_final_author
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More information

Accepted/In Press date: 22 November 2017
Published date: 2018
Venue - Dates: ACM CHI Conference on Human Factors in Computing Systems, Montreal, Canada, 2018-04-21 - 2018-04-26

Identifiers

Local EPrints ID: 417370
URI: https://eprints.soton.ac.uk/id/eprint/417370
PURE UUID: cc909a16-ff7a-4ccf-8e39-6d45a979d910
ORCID for Sarvapali Ramchurn: ORCID iD orcid.org/0000-0001-9686-4302

Catalogue record

Date deposited: 30 Jan 2018 17:30
Last modified: 08 Aug 2018 00:33

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Contributors

Author: Jhim Kiel, Manzano Verame
Author: Enrico Costanza
Author: Sarvapali Ramchurn ORCID iD
Author: Joel Fischer
Author: Andy Crabtree
Author: Tom Rodden
Author: Nick Jennings

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