Maladaptation in air traffic management: Development of a Human Factors methods framework
Maladaptation in air traffic management: Development of a Human Factors methods framework
Human Factors methods play a key role in challenging assumptions, analyzing interactions, and informing decision-making in complex sociotechnical systems and organizations that manage safety risks. Structured methodological approaches also have a role to play in better understanding properties of systems such as adaptation. Adaptation is increasingly recognized as being an important feature that supports the production of safety in complex sociotechnical systems. A safety management intervention, introduced to address a real risk in UK air traffic control but which resulted in unanticipated, maladaptive, and emergent effects, is analyzed using the Hierarchical Task Analysis, Systems Theoretic Accident Model and Processes, Functional Resonance Analysis Method, Human Factors Analysis and Classification System, Cognitive Work Analysis, Critical Decision Method, and Event Analysis of Systemic Teamwork Methods. The results from the application of each of the methods are presented and the different perspectives on adaptation that the methods provide are compared. A methodological framework is presented that has the potential to explore the factors of adaptation across the organizational hierarchy and assist safety practitioners in supporting decision makers in safety-related organizations
adaptation, air traffic control, emergence, human factors methods, safety
118-146
Foster, Craig J.
5559934e-d31a-4187-8bc1-bf7f39ddf4f4
Plant, Katherine L.
52e9a0df-c494-4178-b000-fdee5f15436b
Stanton, Neville A.
351a44ab-09a0-422a-a738-01df1fe0fadd
2 January 2023
Foster, Craig J.
5559934e-d31a-4187-8bc1-bf7f39ddf4f4
Plant, Katherine L.
52e9a0df-c494-4178-b000-fdee5f15436b
Stanton, Neville A.
351a44ab-09a0-422a-a738-01df1fe0fadd
Foster, Craig J., Plant, Katherine L. and Stanton, Neville A.
(2023)
Maladaptation in air traffic management: Development of a Human Factors methods framework.
Human Factors and Ergonomics in Manufacturing & Service Industries, 33 (1), .
(doi:10.1002/hfm.20974).
Abstract
Human Factors methods play a key role in challenging assumptions, analyzing interactions, and informing decision-making in complex sociotechnical systems and organizations that manage safety risks. Structured methodological approaches also have a role to play in better understanding properties of systems such as adaptation. Adaptation is increasingly recognized as being an important feature that supports the production of safety in complex sociotechnical systems. A safety management intervention, introduced to address a real risk in UK air traffic control but which resulted in unanticipated, maladaptive, and emergent effects, is analyzed using the Hierarchical Task Analysis, Systems Theoretic Accident Model and Processes, Functional Resonance Analysis Method, Human Factors Analysis and Classification System, Cognitive Work Analysis, Critical Decision Method, and Event Analysis of Systemic Teamwork Methods. The results from the application of each of the methods are presented and the different perspectives on adaptation that the methods provide are compared. A methodological framework is presented that has the potential to explore the factors of adaptation across the organizational hierarchy and assist safety practitioners in supporting decision makers in safety-related organizations
Text
Revised Manuscript 2 (without Author Details)
- Accepted Manuscript
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Accepted/In Press date: 11 September 2022
e-pub ahead of print date: 11 October 2022
Published date: 2 January 2023
Additional Information:
Funding Information:
The authors are grateful for the contribution of current and former NATS experts including Christine Deamer, Bill Leipnik, Lee Boulton, Simon Taylor, Roger Dillon, and Anthony Smoker. This study is funded by NATS and was originally motivated by a series of workshops facilitated by Steven Shorrock from Eurocontrol.
Publisher Copyright:
© 2022 Wiley Periodicals LLC.
Keywords:
adaptation, air traffic control, emergence, human factors methods, safety
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Local EPrints ID: 470431
URI: http://eprints.soton.ac.uk/id/eprint/470431
PURE UUID: daf23a06-8976-4789-a72b-aeb2e0e6d7bb
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Date deposited: 10 Oct 2022 17:05
Last modified: 17 Mar 2024 07:31
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Author:
Craig J. Foster
Author:
Katherine L. Plant
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