Dataset in support of the thesis 'Reputational risk management in the social media age: an evaluation of reputation management in the service industry of an emerging economy'

Alyahya, Maryam Hussain M (2024) Dataset in support of the thesis 'Reputational risk management in the social media age: an evaluation of reputation management in the service industry of an emerging economy'. University of Southampton doi:10.5258/SOTON/D3173 [Dataset]

Record type: Dataset

Abstract

The data consists of two Excel files. The first file is the first paper data, which was harvested from Twitter platforms for six insurance firms in Saudi Arabia. In addition, the second file is the data for the third study, which was collected using a questionnaire from Saudi/resident customers who had experienced purchasing motor insurance from Saudi insurers.

Spreadsheet

Paper1.xlsx - Dataset

Available under License Creative Commons Attribution.

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Spreadsheet

Paper_3_data.xlsx - Dataset

Available under License Creative Commons Attribution.

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Text

thesis_readme_for_Maryam_Alyahya.txt - Dataset

Available under License Creative Commons Attribution.

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